Dell SupportAssist Version 1.2 for Servers User’s Guide

SupportAssist utilizes the credentials (user name and password) that you provided for adding the device—to log in to the device, collect system information, and send it securely to Dell. If the credentials of a device are changed because of your company’s security policy or other reasons, you must ensure that the credentials of the devices are updated in SupportAssist.

1. Click the Devices tab. The Device Inventory page is displayed.
2. Select a device on the Device Inventory page. The Edit Credentials link is enabled.
   Figure 1. Edit Credentials option
3. Click Edit Credentials. The Edit Credentials window is displayed with the existing user name and password.
   • NOTE: SupportAssist does not require you to edit or provide the credentials of the local system (server on which SupportAssist is installed). For the local system, the Edit Credentials window does not display the user name or password.
4. Edit the display name, user name, and password as required.
5. Click Save.
   • NOTE: The edited credentials are saved only if SupportAssist is able to connect to the device using the provided credentials.