Dell SupportAssist Version 1.2 for Servers User’s Guide

Enabling or disabling device-level maintenance mode

If you have a planned maintenance activity for a specific device and do not want SupportAssist to process alerts from that device, you can place that device in maintenance mode. After the maintenance activity is completed, you can remove the device from maintenance mode, enabling SupportAssist to process alerts from the device normally.

Prerequisites

Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and Granting elevated or administrative privileges to users .

Steps

Click Devices. The Devices Inventory page is displayed.
Select a device on the Device Inventory page.
From the More Tasks list, select one of the following:
Figure 1. Maintenance mode options
- Enable — Places the device in maintenance mode.
- Disable — Removes the device from maintenance mode.
If maintenance mode is enabled for a specific device, the maintenance mode icon is displayed against the name of the device on the Device Inventory page. If you disable maintenance mode for a device, the maintenance mode icon is removed from the Device Inventory page.