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Dell SupportAssist Version 1.2 for Servers User’s Guide

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Enabling or disabling global-level maintenance mode

Enabling global-level maintenance mode suspends the automatic case creation capability for all devices.

Prerequisites

Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and Granting elevated or administrative privileges to users .

Steps

  1. Click the Settings tab. The System Logs page is displayed.
  2. Click Preferences. The Preferences page is displayed.
  3. In Maintenance Mode, depending on your requirement, select or clear the Temporarily suspend case generation activity (for example, for purposes of downtime, external troubleshooting, etc.) option.
  4. Click Apply. A yellow banner appears along the top of the SupportAssist user interface displaying Maintenance Mode . Once manually placed in global-level maintenance mode, SupportAssist remains in that state unless you clear the option as in step 3.

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