Dell SupportAssist Version 1.2 for Servers User’s Guide

Enabling or disabling the collection of identity information

Prerequisites

Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and Granting elevated or administrative privileges to users .

About this task

The system information that is collected by SupportAssist includes identity information (PII) such as the complete configuration snapshot of systems, hosts, and network devices that can contain host identification and network configuration data. In most cases, part or all of this data is required to properly diagnose issues. If the security policy of your company restricts sending identity data outside of the company network, you can configure SupportAssist to filter such data from being collected and sent to Dell.

The following identity information can be filtered when collecting the system information from a device:

Host name
IP address
Subnet mask
Default gateway
MAC address
DHCP server
DNS server
Processes
Environment variables
Registry
Logs
iSCSI data
Fibre Channel data — host World Wide Name (WWN) and port WWN

NOTE: When the Include identification information in data sent to Dell option is cleared, some of the data about your company network (including the system log) is not transmitted to Dell. This may impede Dell Technical Support from resolving issues that may occur on monitored devices.

NOTE: If your devices have an active Dell ProSupport Plus service contract, when the Include identification information in data sent to Dell option is disabled, you will not receive some reporting information about your devices.

Steps

Click the Settings tab. The System Logs page is displayed.
Click Preferences. The Preferences page is displayed.
In Identification Information Settings, depending on your requirement, select or clear the Include identification information in data sent to Dell option.
- NOTE: By default, the Include identification information in data sent to Dell option is selected.
- NOTE: If you clear the Include identification information in data sent to Dell option, the Include system log in collections option is also cleared automatically. Therefore, the system log is not collected when you disable the collection of identity information.
- NOTE: If you have disabled the collection of identity information from devices, the identity information is replaced by tokenized values in the collected data. The tokenized values are represented as TOKEN n—for example, TOKEN0, TOKEN1, or TOKEN2.
Click Apply.