Dell SupportAssist Version 1.2 for Servers User’s Guide

When SupportAssist is set up and the devices to be monitored are configured correctly, SupportAssist receives an alert whenever a hardware event occurs on any monitored device. The received alerts are filtered by using various policies to determine if the alerts qualify for creating a new support case or for updating an existing support case. All qualifying alerts are sent securely to the SupportAssist server hosted by Dell, for creating a new support case or for updating an existing support case. After the support case is created or updated, SupportAssist collects the system information from the device that generated the alert and sends the information securely to Dell. The system information is used by Dell Technical Support to troubleshoot the issue and provide an appropriate solution.