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Dell SupportAssist Version 1.2 for Servers User’s Guide

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Logging in to SupportAssist

  1. In the SupportAssist Login window, type the user name and password in the appropriate fields.
    • NOTE: You must provide the user name and password of a user account that is a member of the SupportAssistAdmins, SupportAssistUsers user group. If SupportAssist is installed on a Linux operating system, you can also provide the user name and password of a user account that is a member of the root or users user group. For information on the SupportAssist user groups, see SupportAssist user groups .
    • NOTE: If the system on which SupportAssist is installed is a member of a Windows domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator.
  2. Click Log In. The SupportAssist Cases page is displayed.
    • NOTE: By default, after 14 minutes of inactivity, a Session Timeout message is displayed. If you want to continue the session, click Renew. If no response is received within a minute, you will be logged out automatically.

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