Dell SupportAssist Version 1.2 for Servers User’s Guide

The changes that occur in your company’s IT setup over a period of time may require configuration or updates in SupportAssist. To maintain SupportAssist capability over a period of time for all monitored devices, you may be required to:

• Edit the credentials (user name and password) of a monitored device, if the device credentials were changed due to the company security policy or other reasons. See Editing device credentials.
• Install or upgrade dependent components such as Dell OpenManage Server Administrator (OMSA). See Installing or upgrading OMSA using SupportAssist .
• Configure the SNMP settings of a device. See Configuring SNMP settings using SupportAssist .
• Update the primary and secondary contact information, if there is a change in the contact details. See Viewing and updating the contact information .
• Update the proxy server settings in SupportAssist, if applicable. See Configuring proxy server settings .
• Update the SMTP server (email server) settings in SupportAssist, if applicable. See Configuring the SMTP server settings .
• Perform the connectivity test to ensure that SupportAssist is able to connect to all dependent network resources. See Connectivity test .
• Clear the System Event Log of a server. See Clearing the System Event Log (SEL) .
• Upgrade or update SupportAssist. See Automatic update.

You may also want to delete a device, if you do not want SupportAssist to monitor a device or for other reasons. See Deleting a device.