Dell SupportAssist Version 1.2 for Servers User’s Guide

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Minimum requirements for installing and using SupportAssist

You can install SupportAssist on a Dell PowerEdge server that meets the minimum requirements specified in the following sections.

Table 1. Hardware requirements
Hardware	For monitoring 1 to 20 devices	For monitoring up to 100 devices	For monitoring up to 300 devices
Type	Dell PowerEdge server (9th to 13th generation)	Dell PowerEdge server (9th to 13th generation)	Dell PowerEdge server (9th to 13th generation)
Processor	2 cores	4 cores	4 cores
Memory (RAM)	4 GB	8 GB	8 GB
Hard drive	3 GB	12 GB	32 GB

NOTE: For monitoring a large number of devices in your environment, Dell recommends that you install SupportAssist on a dedicated server. Periodic collections (required for ProSupport Plus reporting) from a large number of devices may result in a high processor or memory utilization on the monitoring server. The high resource utilization may affect other applications that are running on the monitoring server, if the resources are shared with other applications.

NOTE: SupportAssist can also be installed on a Microsoft Windows domain controller.

The server on which you want to install SupportAssist must be running one of the following Windows or Linux operating systems.

To view the SupportAssist user interface, one of the following web browsers is required.

NOTE: Transport Layer Security (TLS) version 1.0 or later must be enabled on the web browser.

NOTE: On supported Linux operating systems, SupportAssist can also be accessed using the native web browser version.

Internet connection — standard Gbe network.
The server on which SupportAssist is installed must be able to communicate with the SupportAssist server hosted by Dell over the HTTPS protocol.
The local system (the server on which SupportAssist is installed) must be able to connect to the following destinations:
- https://apidp.dell.com — end point for the SupportAssist server.
- https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is uploaded.
- https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and receiving new SupportAssist release information.
  - NOTE: To verify if the destinations are reachable, follow the instructions in Ensuring successful communication between the SupportAssist application and the SupportAssist server .

The following table lists the ports that must be open on the local system.

Table 2. Network port requirements on the local system
Port	Usage
22	For adding the local system running a Linux operating system and for collecting system information
25	For SMTP communication (required for SupportAssist to send certain email notifications through the SMTP server utilized by your company)
80	For HTTP communication
135	For Windows Management Instrumentation (WMI) communication
162	For receiving alerts (SNMP traps) from remote devices
443	For Secure Socket Layer (SSL) communication, WS-Man communication, and verifying SupportAssist update information
1311	For OMSA communication
2607	For opening SupportAssist securely (HTTPS) from a remote system
9090	For opening SupportAssist from the local system
61616	For processing SupportAssist tasks

The following table lists the ports that must be open on remote devices that you want to monitor by using SupportAssist.

Table 3. Network port requirements on remote devices
Port	Usage
22	For adding a remote device that is running a Linux operating system and to collect system information from the device
135	For WMI communication
161	For forwarding alerts (SNMP traps) to the local system
443	For Secure Socket Layer (SSL) communication and WS-Man communication
1311	For OMSA communication