- Notes, cautions, and warnings
- Overview
- Getting started
with SupportAssist
- Downloading the SupportAssist installation package
- Minimum requirements for installing and using SupportAssist
- Installing SupportAssist
- Registering SupportAssist
- Setting up an SELinux enabled system to receive alerts
- Upgrading SupportAssist (Windows only)
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Logging out of SupportAssist
- Adding devices for monitoring
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist capability
- Configuring email notifications
- Configuring
data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Accessing the collected data
- Using SupportAssist to collect and send system information
- Other useful
information
- SupportAssist user groups
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Sending the system information manually
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist (Linux)
- Default schedule for collection of system information
- Types of email notifications
- Ensuring successful communication between the SupportAssist application and the SupportAssist server
- Accessing the SupportAssist application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist product information
- Uninstalling SupportAssist
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist
- SupportAssist registration
- Opening the SupportAssist user interface
- Logging in to SupportAssist
- Unable to add device
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- Unexpected error occurred
- Unable to reach device
- Authentication failed
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to reach Dell upload server
- Timed out sending system information
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- Error code appendix
- Dell SupportAssist user interface
- Related documents and resources
Dell SupportAssist Version 1.2 for Servers User’s Guide
Prerequisites for collecting system information
The following
are the SupportAssist prerequisites for collecting system information:
- The local system (server on which SupportAssist is installed) must have sufficient hard drive space to save the collected system information. For information on the hard-drive space requirements, see Hardware requirements.
- For collecting system information from a remote device, the remote device must be reachable from the local system.
- The local system and remote devices (devices you have added in SupportAssist) must meet the network port requirements. For information on the network port requirements, see Network requirements.
- If you have added a device in SupportAssist by using
the operating system IP address or host name (agent-based monitoring):
- The device must preferably have Dell OpenManage Server Administrator (OMSA) installed.
- If the device is running a Windows operating system:
- The device credentials you have entered in SupportAssist must have administrator privileges.
- The device credentials must have privileges required for Windows Management Instrumentation (WMI) communication. For information on ensuring WMI communication, see the “Securing a Remote WMI Connection” technical documentation at msdn.microsoft.com.
- If the device is running a Linux operating system:
- The device credentials you have entered in SupportAssist must have administrator privileges.
- If you have entered the credentials of a sudo user, the sudo user must be configured for SupportAssist. For information on configuring the sudo user, see Configuring sudo access for SupportAssist (Linux) .
- No resource (network share, drive, or ISO image) must be mounted on the /tmp folder.
- If OMSA is installed on the device, the latest version of OpenSSL must also be installed on the device. For more information on OpenSSL, see the resolution for OpenSSL CCS injection vulnerability (CVE-2014-0224) available in the support website of the operating system.
- If you have added the devices in SupportAssist by using the iDRAC IP address (agentless monitoring), the iDRAC credentials that you entered must have administrator privileges.
- The local system must have internet connectivity for uploading the collected system information.
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