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Dell SupportAssist Version 1.2 for Servers User’s Guide

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Registering SupportAssist

Prerequisites

  • If the system on which you have installed SupportAssist connects to the Internet through a proxy server, ensure that you have the details of the proxy server.
  • Ensure that you have the details of the contact you want to assign as your company’s primary contact for SupportAssist.

About this task

The Dell SupportAssist Setup Wizard guides you through configuring the proxy server settings (if applicable) and completing the registration. The setup wizard is displayed when you log in to SupportAssist for the first-time.
  • NOTE: In Internet Explorer, if the Internet Explorer Enhanced Security Configuration feature is enabled, the SupportAssist Setup Wizard is not displayed.
  • NOTE: It is mandatory to complete all applicable steps displayed on the setup wizard before you can use SupportAssist. If you do not complete all applicable steps in the setup wizard, whenever you log in to SupportAssist, the SupportAssist Setup Incomplete page is displayed. On this page, you can click Setup to open the setup wizard and complete the applicable steps.

Steps

  1. On the Welcome page, click Next. SupportAssist verifies connectivity to the Internet.
    • If SupportAssist is able to connect to the Internet, the Registration page is displayed.
    • If SupportAssist is unable to connect to the Internet, a message prompts you to confirm if the system connects to the Internet through a proxy server. If you click Yes, the Proxy Settings page is displayed.
    If the system connects to the Internet directly, but the Internet connectivity issue persists, contact your network administrator for assistance.
  2. If the Proxy Settings page is displayed:
    1. In the Address field, type the IP address or host name of the proxy server.
    2. In the Port field, type the port number of the proxy server.
    3. If a user name and password is required to connect to the proxy server, select Requires authentication, and type the user name and password in the appropriate fields.
    4. Click Next.
    SupportAssist verifies connectivity to the Internet through the proxy server. If the connection is successful, the Registration page is displayed. Else, an error message is displayed. If the proxy server connectivity issue persists, contact your network administrator for assistance.
    Figure 1. Registration page Registration page
  3. On the Registration page, provide the following information:
    • Company Name — The company name must contain one or more printable characters, and must not exceed 256 characters.
    • Country/Territory — Select your country or territory.
    • First Name — The first name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not exceed 50 characters.
    • Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and must not exceed 50 characters.
    • Phone Number — The phone number must contain a minimum of 10 characters and must not exceed 50 characters. The phone number can be provided in the international format, including special characters such as ( , ) , + , and –.
    • Alternate Phone Number — Optional, with the same requirements as the Phone Number.
    • Email Address — Provide the email address in the name@company.com format. It must contain a minimum of five characters and not exceed 50 characters.
    • NOTE: Ensure that you use an English keyboard layout to type data in the Phone Number, Alternate Phone Number, and Email Address fields. If a native keyboard layout or non-English language is used to type data in these fields, an error message is displayed.
    • NOTE: After registering SupportAssist, you can update the primary contact information and also provide a secondary contact information. If the primary contact is unavailable, Dell will contact your company through the secondary contact. If both the primary and secondary contacts are configured with valid email addresses, both receive SupportAssist emails. For information on updating the contact information, see Viewing and updating the contact information .
  4. Click Next. SupportAssist connects to Dell and completes the registration. If the registration is successful, the Summary page is displayed. Else, an error message is displayed. If the registration issue persists, contact your network administrator for assistance.
  5. Click Finish. The SupportAssist Cases page is displayed.
SupportAssist performs the following tasks automatically in the background:
  • SupportAssist verifies if Dell OpenManage Server Administrator (OMSA) is installed on the local system:
    • If OMSA is either not installed or requires an upgrade, the recommended version of OMSA is downloaded and installed automatically. The local system is listed on the Device Inventory page with an Installing OMSAInstalling OMSA status. After the installation of OMSA is completed, the status changes to OKOK.
    • If the recommended version of OMSA is already installed, the local system is listed on the Device Inventory page with an OKOK status.
  • CAUTION: Without OMSA, SupportAssist will not be able to monitor the local system.
  • NOTE: The SupportAssist recommended version of OMSA may vary depending on the generation of the PowerEdge server and the operating system running on the server. For information on the recommended versions of OMSA, see the Dell SupportAssist Version 1.2 for Servers Support Matrix at Dell.com/ServiceabilityTools.
  • NOTE: If an issue occurs during the installation of OMSA, an appropriate status is displayed on the Device Inventory page. To try installing OMSA again, you can use the Install/Upgrade OMSA option available in SupportAssist. See Installing or upgrading OMSA .

Next steps

  • If you have installed SupportAssist on a server running a Linux operating system that has Security Enhanced Linux (SELinux) enabled, set up the device to receive alerts from remote devices. For more information, see Setting up an SELinux enabled system to receive alerts .
  • Add the devices that you want to monitor in SupportAssist. For more information, see Adding devices for monitoring .
  • (Optional) If your company utilizes an SMTP server (email server), configure the SMTP server settings in SupportAssist. This enables SupportAssist to utilize the SMTP server to send you device status and connectivity status email notifications. For more information, see Configuring the SMTP server settings .
  • (Optional) Update the contact details of the primary and secondary SupportAssist contacts and provide a parts dispatch address. See Viewing and updating the contact information .
  • (Optional) If you want to manage a set of devices as a group, create one or more device groups based on your preference. See Device grouping.

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