Dell SupportAssist Version 1.2 for Servers User’s Guide

When a support case is opened or updated, SupportAssist automatically collects the system information from the device that generated the alert, and sends the information to Dell. If an error occurs during the automatic collection and upload of system information, you must resolve the underlying issue, and then manually initiate the collection and upload of system information. You may also be required to manually initiate the collection and upload of system information, if requested by Dell Technical Support.

1. Click the Devices tab. The Device Inventory page is displayed.
2. Select a device in the Device Inventory page. The Send System Information link is enabled.
   Figure 1. Send System Information option
3. Click Send System Information.
   Figure 2. Manual collection in progress
   The Name/IP Address column on the Device Inventory page displays a progress bar and a message that indicate the status of the collection and upload of system information to Dell.