Dell SupportAssist Version 1.2 for Servers User’s Guide

If SupportAssist is installed on a Windows operating system, you can upgrade from SupportAssist version 1.0 or 1.0.1 to version 1.2.

1. Right-click the SupportAssist installer package and click Run as administrator.
   • NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that are obtained only through the Run as administrator option. If you are logged in to the system as an administrator, double-click the installer package to install SupportAssist. However, ensure that you acknowledge the Open File - Security Warning dialog box to proceed.
   The Dell SupportAssist - InstallShield Wizard window is displayed.
2. At the This setup will perform an upgrade of 'Dell SupportAssist'. Do you want to continue? prompt, click Yes. The Preparing to Install page is displayed briefly, and then the Welcome to Dell SupportAssist Installer page is displayed.
3. Click Upgrade. The Installing Dell SupportAssist page is displayed, and then the Installation Completed page is displayed.
4. Click Finish. The SupportAssist Login page opens in a web browser window.
5. Type the Microsoft Windows operating system user name and password, and then click Log In. The SupportAssist Cases page is displayed. Devices that you added in the previous version of SupportAssist are displayed in the Device Inventory page.