Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

Dell Wireless Docking Station WLD15

Symptoms and Solutions

Symptoms Suggested solutions

1. No video on the monitors attached to the HDMI, miniDP port, or the VGA port on the wireless docking station.

  • Make sure the laptop is connected with the docking station to disconnect and reconnect to the docking station.
  • Make sure that the video cable attached to the panel is tightly secured to the video port in the docking station and that the monitor’s display output setting is set to the correct output.
  • This may be due to the monitor(s) supporting higher resolutions than the WiGig connection is able to support. In the Intel Graphics Control Panel, under General Settings, ensure that the resolution is set to 1920 x 1200 or 1920 x 1080 at 59 Hz or 60 Hz for both the monitors.
  • If only one monitor is shown, while the other is not, go to the Intel Graphics Control Panel, and under Multiple Displays, select the output for the second monitor.
  • If three displays are plugged into the docking station, then the docking station will only support a maximum of two external monitors. Please refer to section in this User Guide which describes how to select and activate the desired monitors.
  • If your monitor is connected to a docking station, then the video output on your laptop may be disabled. Consult your laptop’s user manual or contact your laptop manufacturer for assistance on enabling this feature.

2. The video on the attached monitor is distorted or flickering.

  • Make sure the video cable attached to the panel is tightly secured to the video port in the docking station.
  • When the monitor is distorted or flickering, please reset your monitor to restore it to its original settings. You can reset the monitor by pressing the Menu button on the monitor itself, and selecting Restore Factory Settings. Or disconnect the monitor from your docking station and power off and on in order to reset.

3. The video on the attached monitor is not displaying as an extended monitor.

  • Make sure the Intel HD Graphics is installed in the Windows Device Manager.
  • Open the Intel HD Graphics Control Panel and go to Multiple Displays control to set the display to the extended mode.

4. The audio connector is not functioning or there is a lag in the audio.

  • Ensure the correct playback device is selected in the laptop.
  • The most likely cause of audio output problems on the docking station is a bad audio-out connector. First try powering off and then powering on the docking station. If that fails, try to re-plug in the audio cable to the docking station from the external speaker output.
  • Make sure the laptop is stationed closer to the docking station to avoid audio lag. Also, please update to the latest audio drivers.

5. The USB ports are not functioning on the docking station.

  • Make sure the laptop is connected with the docking station. Try to disconnect and reconnect again with the docking station.
  • Check the USB ports. Try plugging the USB device into another port.
  • Please check if the plugged device is shown in the Windows Device Manager.

6. The HDCP content is not displayed on the attached monitor.

  • Wireless docking station does not support HDCP content

7. The LAN port is not functioning.

  • Make sure the Ethernet cable connections are secured at the firewall and the hub or workstation.
  • Make sure the Realtek Gigabit Ethernet controller is installed in the Windows Device Manager.
  • Please re-install the Realtek Ethernet Driver or Dell Wireless Docking Software from Dell.com/support.

8. The Wireless Dock Manager is not loading.

  • Make sure the Intel Wireless Dock Manager is installed in the laptop or search for Intel Wireless Dock Manager program.
  • Device Manager should show Network Adapters –
    • Intel Tri-Band Wireless-AC 17625
  • Device manager should show: Intel Wireless Gigabit 17625 Drivers -
    • Intel Wireless Gigabit 17625 Device Driver
    • Intel Wireless Gigabit 17625 User Mode Driver
  • Re-install the Dell Wireless Docking Software Pack from Dell.com/support.

9. The WiGig connection is not established.

  • If docking station is used, other users will not be able to find it or connect to it
  • If dock is not in used by another computer, you can check following items:
    • The docking station LED should display Amber color.
    • Bring the computer closer to the docking station and ensure nothing is in between the computer and the docking station.
  • The LED color should be white when a WiGig connection is established.
  • Dell Wireless Docking Software and driver pack may be outdated, download the latest driver pack from Dell.com/support

10. Poor docking signal performance.

  • Make sure there is a clear line-of-sight between laptop and docking station.
  • Bring computer closer to the docking station.
  • Make sure there is nothing blocking or is in between docking station and laptop.

11. No docking connection in pre-OS environment.

  • Docking station does not support pre-OS environment.

12. Fan noise from docking station in disconnected mode.

  • The docking station is constantly “listening” to computers who may wish to pair with it. The fan within the docking station will turn on occasionally to maintain temperature in the docking station.

13. Dell Display Manager (DDM) monitor application not functioning with wireless docking station

  • DDM application is not supported with current WiGig release solution.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\