PowerProtect Data Manager 19.11 Cyber Recovery User Guide

Collecting logs for upload to support

Collect all logfiles in an archive file so that they can be uploaded to Dell Technologies support to facilitate troubleshooting.

1. From the Masthead Navigation, click the gear icon to access the System Settings list.
2. Click Support > Support Bundles.
3. Click Generate Log Bundle.

   The operation status is displayed as Running. When the operation is complete, the operation status is displayed as Success.

   The logfiles are collected and added to a .tar file in the opt/dellemc/cr/var/log directory. Also, Cyber Recovery triggers a log collection on all associated DD systems in the vault environment.

4. To view these collections, click Settings (gear icon) in the PowerProtect DD Management Center and select System > Support > Support Bundles.
5. Download a support bundle:
   1. Click the link for the support bundle name, which is displayed for a successfully or partially successfully generated support bundle.
      NOTE If the support bundle status is Running or Failed, you cannot download it.
   2. At the browser prompt, indicate that you want to download multiple files.
      The support bundle is downloaded. It consists of the:

      • Log files in the support bundle.
      • A checksum file, which contains the checksum value for the downloaded bundle. The checksum value is calculated using SHA-256.
6. Delete a support bundle:
   1. Select the radio button next to a support bundle.
      NOTE You can delete only one support bundle at a time.
   2. Click Delete and click Delete again to confirm the request.
7. Click OK to dismiss the Success window.