PowerProtect Data Manager 19.17 for Cyber Recovery User Guide

Handling alerts

View, acknowledge, annotate, and export all alerts.

1. Select Alerts and Events from the Main Menu.
   The content pane lists the alerts.
2. To view details about an alert, select the alert's row.

   The Details pane displays additional details about the alert.

3. Then, do the following:
   1. Click to close the details pane.
   2. Click to open the details pane again.
4. Take any necessary actions to resolve the problem.
5. Select an alert or multiple alerts and click Acknowledge.

   The Acknowledge column now displays for each selected alert.

   If you click the checkbox at the head of the checkboxes column, all the alerts on the current page are selected.

   NOTE:The dashboard and the Navigation Masthead no longer show these alerts. Only the five most recent unacknowledged alerts are displayed on the dashboard and from the drop-down list on the Navigation Masthead.
6. Optionally, click Unacknowledge to remove the acknowledgment from the alert.
   The unacknowledged alerts are displayed on the dashboard and from the drop-down list on the Navigation Masthead again.
7. To add a note about an alert, select the alert and click Add Note. Enter a note into the Add Note window.
   NOTE:You can add only one note to an alert at a time. You cannot add a note to multiple alerts at a time.
   The note is displayed in the alert's Details pane.
8. To capture information about all the alerts in a .csv file, click Export All.
   The Cyber Recovery software downloads the alerts.csv file.

   NOTE:The software exports all the alerts; you cannot filter for and export specific alerts.