PowerProtect Data Manager 19.10 Administration and User Guide

Add AutoSupport

When AutoSupport is enabled, automated support information, telemetry reports, alert summaries, and CloudIQ reports are sent.

1. From the PowerProtect Data Manager UI, click , select Support, and then click AutoSupport.
   The AutoSupport window appears.
2. Change the Enable AutoSupport option to Disabled or Enabled, and click Save.

   When you enable AutoSupport, select whether to receive the AutoSupport communications through SupportAssist or email server.

   When you enable AutoSupport, the Telemetry Software Terms page displays. Review and scroll down to the bottom of the page to accept the terms, and then click Save to save your changes.

   When you disable AutoSupport, PowerProtect Data Manager stops sending error and telemetry data to SupportAssist or the SMTP server. PowerProtect Data Manager continues to send information for updates and other information.

   NOTE To disable SupportAssist, clear the SupportAssist option in the AutoSupport window.