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PowerProtect Data Manager 19.10 Administration and User Guide

Change SupportAssist connection settings

Use the following procedure to change SupportAssist connection settings.

Steps

  1. From the PowerProtect Data Manager UI, click Settings icon, select Support, and then click SupportAssist.
    The Support window opens to the SupportAssist page.
  2. Select one of the following connection options:
    • Connect Directly
    • Connect via Gateway

      To add a new gateway connection, complete the following steps:

      1. Enter the gateway IP address and port number.
      2. Click Test.

        Wait until the connection test is complete. If the connection is successful, a green check mark is displayed next to the gateway IP address and port number.

  3. Enter the SupportAssist Access Key and PIN.
    NOTE If you are not connecting with a new access key, skip this step.
  4. Click Reconnect.

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