PowerProtect Data Manager 19.10 Administration and User Guide

Connect to Dell support services through SupportAssist

Establish a connection through SupportAssist to ensure access to Customer Support. SupportAssist enables PowerProtect Data Manager to connect to Dell support services directly or through a gateway server.

1. From the PowerProtect Data Manager UI, click , select Support, and then click SupportAssist.
   The Support window opens to the SupportAssist page.
2. On the Connection tab, click Connect Now.
3. Select one of the following options:
   • Connect Directly

     Select this option to connect PowerProtect Data Manager directly, and then enter the SupportAssist Access Key and PIN.

     NOTE Remote Support functionality is currently not supported for PowerProtect Data Manager systems using a direct connection
   • Connect via Gateway

     Select this option to connect PowerProtect Data Manager through a gateway server, and then enter the gateway server IP address and port number.

4. Enter the SupportAssist Access Key and PIN.
5. Click Enable Connect.