PowerProtect Data Manager 19.10 Administration and User Guide

Generate SupportAssist access key and PIN

An access key and PIN are required to configure a secure connection between PowerProtect Data Manager and SupportAssist. You only need to apply the access key and PIN once.

1. Go to the Customer Support website and log in to your account.
2. In the search box, type PowerProtect Data Manager and click Search.
3. Click Generate Access Key in the Quick links pane.
4. Enter the product ID (serial number) in the search box.
5. In the Create PIN field, enter a 4-digit PIN.
   Record the PIN for later use.
6. Click Generate Access Key.
   The access key is sent to the email address for your account.

   NOTE It might take up to 5 minutes to receive the access key in your email.