PowerProtect Data Manager 19.10 Administration and User Guide

Telemetry Collector

Telemetry Collector gathers information related to this system, including configuration, usage characteristics, performance, and deployment location information. Telemetry Collector manages remote access and the exchange of system data with Dell Inc. or its subsidiaries. The information that is gathered by Telemetry Collector is confidential and this data cannot be shared.

When you enable SupportAssist, you also enable Telemetry Collector, which allows Customer Support engineers to collect data that is related to troubleshooting device and PowerProtect Data Manager software issues. Telemetry Collector does not collect any personal information.

Telemetry Collector populates three reports—a telemetry report, an alert summary report, and a CloudIQ report. Telemetry Collector collects details about the following objects:

• Alerts
• Assets
• Asset sources
• Audit logs
• Cloud Data Recovery
• Cloud Disaster Recovery metrics
• Compliance details
• Compliance in the last 24 hours
• Data targets
• DD inventory
• Host information
• Integrated storage
• Licensing
• PowerProtect Data Manager operational inventory
• Protection details
• Protection policies
• Quick-recovery synchronization information
• Service-level agreements
• Storage systems
• Time spent on generating reports
• Traffic metrics
• Update summaries
• Usage