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PowerProtect Data Manager 19.10 Administration and User Guide

Troubleshooting NFS backup configuration issues

The following sections provide a list of error messages that might appear when you configure a server DR backup configuration that uses NFS.

DD storage unit mount command failed with error: 'Cannot mount full path: Access is denied'

This error message appears when an NFS export does not exist on the DD system for the full path to the server DR storage unit. This error message also appears when the redeployed virtual appliance was not added as a client for access to the NFS export.

To resolve this issue, ensure that you have configured an NFS export for the full path of the DD Boost storage unit and that the appliance is an Export client.

DD storage unit mount command failed with error: 'Cannot resolve FQDN: The name or service not known'

This error message appears when PowerProtect Data Manager cannot contact the DD system by using the specified FQDN. To resolve this issue, ensure that you can resolve the FQDN and IP address of the DD system.


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