PowerProtect Data Manager 19.10 Administration and User Guide

View details for protection jobs

In the Job ID Summary window for protection jobs, you can view details and status of specific jobs. For application protection jobs, you can view details and status of specific jobs and assets. This information can be helpful when troubleshooting to determine whether one or more assets caused a job to fail.

1. From the PowerProtect Data Manager UI left navigation pane, select Jobs > Protection Jobs.
2. Click the job ID next to the job name.

   The Job ID Summary window opens and lists all jobs as entries in the table.

   You can filter, group, and sort the information that appears in the window. Filter, group, and sort jobs provides more information.

   The policy name, job type, and asset type appear at the top of the Job ID Summary window.

   The overall job group metrics and details also appear, as shown in the following figure.

   

   The Job Metrics section displays the number of assets, the total size of the data transferred, and the overall duration of the job group. The total duration of jobs within the job group is shorter than the duration indicated in the job metrics. When you restart a protection job that is part of a completed job group, the duration that is indicated in the job metrics does not include the time that is elapsed between when the job group completed and when the job was restarted. In addition, it does not include the time that it takes for the retried job to run.

   The Job Details section displays more specific information such as the job start and end time, the protection storage target, the average data transfer rate, the amount of data changed since the last protection job, the average throughput, and the rate of compression applied. For restore jobs of Microsoft SQL Server databases, some fields are either not applicable or set to zero.

   Job metrics and details do not display or might be incomplete for job groups that contain the following:

   • Application agent assets from a protection job that was performed for an application agent previous to version 19.7. To display the correct information for these assets, update the application agent on these assets to the current version.
   • Oracle database assets.

   Click Hide Summary to hide job metrics and details, or click Show Summary to view job metrics and details.

   When you hover over a job, the Job ID Summary displays a message for the job to indicate its progress. Depending on the job and if any issues are detected, one of the following statuses is shown:

   • No reported issues—No issues affecting the job.
   • Timeout issues—Timeout issues might be affecting the job.
   • Connectivity issues—Network connectivity issues might be affecting the job.
   • Stats stall issues—Progress for this job is stalled.

   The Job ID Summary window provides summary data for specific jobs and assets in a table view. For grouped assets, the host-level entry indicates the sum of the values of a given metric for every asset on the host.

   The following table describes the columns that might appear in the window. Not all columns appear in the Job ID Summary window of every asset type.

   Table 1. Job ID Summary window details

   Column	Description
   Details	Click in the Details column to view job statistics and summary information.
   Asset	Name of the job for the asset.
   Status	Indicates the current state of the job. A job can be in one of the following states: Success Completed with Exceptions Failed Canceled Unknown Skipped Running Queued Canceling
   Size	Size of job for the asset.
   Data Transferred	Total data that is transferred to storage.
   Reduction %	Total reduction percentage of storage capacity for the job.
   Start Time	Date and time that the job is scheduled to begin.
   End Time	Date and time that this job completed.
   Error Code	If the job did not successfully complete, a numeric error code appears. To view a detailed explanation, double-click the error code.
   Host/Cluster/Group Name	The hostname, cluster, or group name that is associated with the asset.
   Duration	Overall duration of the job. This column only appears for Protect and Replicate job types for application assets.
   Asset Size	Total size of the asset in bytes.
   Data Compressed	Capacity that is used after client compression of the data in bytes. This column only appears for Protect and Replicate job types for application assets.
   Download log	Detailed log for an asset or task that you can export and download.

3. To view job details and summary information, click in the Details column next to the job, or expand the entry for the job group by clicking .

   For grouped assets, the Job ID Summary window lists the individual jobs for each asset within the job group.

   The right pane appears and displays the following information about the job or task:

   • Step Log—Displays a list of steps that have been completed for the job or task, and indicates the amount of time that was required to complete each step.
   • Details—Displays statistics and summary information, such as the start time and end time, asset size, duration, and so forth.
   • Error—Displays error details for failed jobs.
   • Canceled—Displays details for canceled jobs.
   • Skipped—Displays details for skipped jobs.
   • Unknown—Displays details for jobs with an unknown status.