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PowerProtect Data Manager 19.11 Deployment Guide

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Migrating to SupportAssist

SupportAssist provides automated support capabilities for PowerProtect Data Manager systems. SupportAssist replaces Secure Remote Services (SRS) and SupportAssist Enterprise (SAE) in this release of PowerProtect Data Manager

If you have configured the SRS or SAE gateway previously, you must update the SRS or SAE gateway to Secure Connect Gateway (SCG) version 5.0 or higher.

The PowerProtect Data Manager system automatically migrates SCG to SupportAssist when you update PowerProtect Data Manager.

If you do not have the SRS or SAE gateway configured, you can configure SupportAssist directly.

Use the following procedures to configure SupportAssist.

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