PowerProtect Data Manager 19.11 Deployment Guide

Migrating to SupportAssist

SupportAssist provides automated support capabilities for PowerProtect Data Manager systems. SupportAssist replaces Secure Remote Services (SRS).

If you have configured SRS previously, the PowerProtect Data Manager system automatically migrates SRS to SupportAssist when you update PowerProtect Data Manager.

If you do not have SRS configured, you can configure SupportAssist directly. For instructions on configuring SupportAssist, see Connect to support services through SupportAssist.

Updating DD or DDVE

If you are updating DD or DDVE software simultaneously with PowerProtect Data Manager, ensure that the following sequence of events is followed:

1. Disable all protection policies that use the affected DD or DDVE storage systems.
2. If any jobs started by protection policies are running, wait for them to complete.
   NOTE Any scheduled replication, cloud tier, or extended replication jobs continue to run, and might fail during the update.
3. Update the DD or DDVE software.
4. Enable all protection policies that were disabled.

Updating from version 19.7 and the lockbox password

The lockbox password is required if you have not previously updated the system and accepted the update-package certificate.

Updating from version 19.9 or earlier in a GCVE environment

If you are updating from version 19.9 or earlier, ensure the following permissions of every GCVE-located vCenter server that has been added as an asset source:

• The GVE.LOCAL\CloudOwner user is mapped to the Cloud-Owner-Role role at the vCenter level.
• The GVE.LOCAL\CloudOwner to Cloud-Owner-Role mapping is not restricted to a lower-level container object in the vSphere object hierarchy.

Updating from version 19.9 or earlier in a Kubernetes environment

If you are updating from version 19.9 or earlier and have Kubernetes configured, see the PowerProtect Data Manager Kubernetes User Guide for Kubernetes-specific considerations.

Updating from version 19.10 and the reporting engine

If you are updating from version 19.10 and have deployed the reporting engine, see the PowerProtect Data Manager Administration and User Guide for reporting engine-specific considerations.

Memory requirements

An update package accounts for any new memory requirements. If additional memory is required, it attempts to automatically increase the memory that is assigned to PowerProtect Data Manager. If the amount of memory cannot be automatically increased, a precheck warning asks you to manually increase it.

To review memory requirements, see the PowerProtect Data Manager Administration and User Guide.

Cluster Shared Volume assets

After PowerProtect Data Manager is updated, any Cluster Shared Volume asset with a backup copy is listed twice in Assets pages, once with a status of Deleted and once with a status of Available. The Deleted entry continues to exist until the backup copy expires.