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PowerProtect Data Manager 19.11 Microsoft Exchange Server User Guide

Troubleshooting backup failures when credentials include a backslash character (\)

When you enter credentials that include a backslash character (\) for an application agent in the PowerProtect Data Manager UI, the backups fail.

For example, when you enter a password for the operating system or database user that includes the backslash character, subsequent backups fail with the following error message:

systemErr: Unable to log in.

This error might occur when updating the password for a storage unit.

To resolve this issue, type \\ (double backslash) instead of \ (single backslash) when you enter the credentials for an application agent in the PowerProtect Data Manager UI.


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