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PowerProtect Data Manager 19.11 Microsoft Exchange Server User Guide

Troubleshooting storage units

Review the following issues related to storage units in PowerProtect Data Manager.

Discrepancy between storage unit capacity reported in PowerProtect Data Manager and DD Virtual Edition

Due to differences in space calculation (physical capacity vs. logical capacity), there is a discrepancy between storage unit capacity reported in PowerProtect Data Manager and DD Virtual Edition. For example, the DD storage unit capacity displayed in the Protection > Storage > Manage Storage window of the PowerProtect Data Manager UI might be greater than the amount displayed in DDVE.

To determine storage unit capacity, use DDVE instead.

Creating storage unit fails when maximum MTree and Users count on DD system reached

When you add a protection policy or create a storage unit in PowerProtect Data Manager, storage unit creation fails if you reach the maximum MTree and Users count on the selected DD system. PowerProtect Data Manager enables you to finish adding a protection policy without a storage unit. However, if you subsequently run a backup with this protection policy, the backup process is suspended indefinitely with no error message.

To continue backup operations, you must perform a cleanup on the DD system.


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