You might encounter the following issues while performing restores with the
File System agent.
Centralized file-level restore operations
Centralized file-level restore operations restore the entire path of selected files and folders to the destination folder. For example, if the file
D:\Folder\file1.txt is restored to
G:\CFLR, it is restored to
G:\CFLR\D\Folder\file1.txt instead of
G:\CFLR\file1.txt.
File-level restores of symbolic-linked directories
The file-level restore of a symbolic-linked directory does not contain any symbolic links or reparse points, but the contents are the same as the source directory.
Create symbolic links manually after the file-level restore operation completes.
File-level restore operations fail with a client services error
When performing a file-level restore, you might see an error similar to one of the following:
Resource not found. Check if client services are running and perform the operation again.
ARA0002: Unable to restore FILE_SYSTEM asset F:\ because of an agent issue.
The restore was unsuccessful because of an agent issue.
The File System restore was unsuccessful because a Status code 500 error occurred during the request to the Agent host.
Perform the operation again.
File sparseness and Linux file-level restores
Linux file-level restores of file-level backups do not retain file sparseness.
Use the appropriate tools to reduce disk space.
Restores of clustered drives fail with an agent host timed out error or a network connectivity error
When attempting to restore a clustered drive, you might see an error similar to one of the following:
The File System restore was unsuccessful because the request to the Agent host timed out.
ARA0005: Unable to restore FILE_SYSTEM asset C:\ClusterStorage\Volume3 because of a network connectivity issue on agent host w2019c2.agent.com.
The restore was unsuccessful because of an issue with the network connection.
To resolve this issue: 1.Check the network connectivity between PowerProtect Data Manager and the agent host. 2.Confirm that there is no packet loss between PowerProtect Data Manager and the agent host.
Perform a full discovery of the logical cluster host, and then retry the restore. For more information about performing a full discovery, see the
PowerProtect Data Manager Administration and User Guide.
Restoring block-based backups on 16 TB ReFS volumes
Image-level restore operations of File System agent block-based backups (BBB) might fail ReFS volumes with 16 TB or higher capacity.
Restore the data by using file-level restore (FLR).
Restoring multiple backups or SSIDs from the command-line interface
A single-level restore command-line interface (CLI) cannot be used to select multiple backups or SSIDs for restore.
Open a separate file-level restore CLI for each backup or SSID.
XFS restores of block-based backups
When performing an XFS restore of a block-based backup on a remote host, the kernel version of the remote host must be equal to or higher than the kernel version of the source host.
There is no workaround.
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