Update the application agent in the
PowerProtect Data Manager UI
Learn how to perform a precheck operation and update the application agent software on one or more hosts in the
PowerProtect Data Manager UI.
Prerequisites
The precheck and update operations are only available for registered clients and application agent versions 19.10 and later.
NOTE On AIX, you cannot update the
File System agent software in the
PowerProtect Data Manager UI. You must use the
install.sh script to update the
File System agent on AIX from version 19.10 to 19.11.
Steps
To perform a precheck:
From the left navigation pane in the
PowerProtect Data Manager UI, select
Infrastructure > Application Agents.
The
Application Agents window opens.
Select the check box next to each application agent host to be included in the precheck.
When the application agent versions on the selected hosts are 19.10 or later and the versions are earlier than the current
PowerProtect Data Manager version, the
More Actions button becomes enabled.
Click
More Actions > Precheck Update.
The
Precheck Update window opens.
On the
Schedule Precheck page:
In the
Name text box, type a name for the precheck operation.
Select one of the following options:
Precheck now—Performs the precheck immediately.
Precheck later—Schedules the precheck to occur at a later time. If you select this option, specify the date and time to perform the precheck.
Click
Next.
On the
Summary page, review the information for the selected application agent hosts, and then click
OK.
The precheck verifies that the application agent hosts meet the minimum update requirements, including system memory, disk space, and version requirements. If the precheck passes,
PowerProtect Data Manager downloads the update software package on each application agent host.
You can monitor the progress of the precheck operation in the
System Jobs window.
To perform an update:
From the left navigation pane in the
PowerProtect Data Manager UI, select
Infrastructure > Application Agents.
The
Application Agents window opens.
Select the check box next to each application agent host to be included in the update.
NOTE In a cluster environment, select each host of the cluster; otherwise, any unselected hosts are automatically selected for the update. It is recommended that each host of a cluster has the same application agent version.
When the application agent versions on the selected hosts are 19.10 or later and the versions are earlier than the current
PowerProtect Data Manager version, the
More Actions button becomes enabled.
Click
More Actions > Configure Update.
The
Configure Update window opens.
On the
Schedule Updates page:
In the
Name text box, type a name for the update operation.
Select one of the following options:
Update now—Performs the update immediately.
Update later—Schedules the update to occur at a later time. If you select this option, specify the date and time to perform the update.
Click
Next.
On the
Summary page, review the information for the selected application agent hosts, and then click
OK.
On each selected host, the update performs a precheck, places the host in maintenance mode, updates the application agent, and then returns the host to normal mode.
You can monitor the progress of the update operation in the
System Jobs window.
When the update is complete, the update status of each host changes to
Up to date in the
Application Agents window.
If the update fails:
An error is displayed, and you must manually return the hosts to normal mode.
Check the agent service logs for details on how to manually restore the host system.
Check the ADM logs for more information.
For detailed steps to downgrade to a previous version of the application agent, run the following command:
./pushupdate.sh -r -n
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