PowerProtect Data Manager 19.11 File System User Guide

Update the File System agent on Windows in interactive mode

Use this interactive procedure to update the File System agent on supported Windows systems.

1. In the PowerProtect Data Manager UI:
   1. Select Agent Downloads from the System Settings menu.
   2. Select the File System agent download package for Windows, fsagent1910_win_x64.zip.
   3. Download the package in the location that you want to install the File System agent.
      NOTE During update, or fresh installation in case of coexistence, the File System agent will be installed on previous install path of the File System agent, or the path of a previously installed Application agent.
2. Run the fsagent-19.11.0.0.exe program.
3. Follow the update steps in the wizard to provide the installation location and the PowerProtect Data Manager server IP address.
   NOTE If another application agent is already installed on the client and registered to PowerProtect, ensure that you register the agent with the existing PowerProtect Data Manager server IP. When you register the agent with a PowerProtect Data Manager server that is different from the currently registered server, no warning message appears, and requests are routed to the newer server instance.
   If PowerProtect Data Manager communications port 7000 is not enabled, you can change the firewall rule setting now as part of this update by selecting the Configure the Windows Firewall option under Common Core Components.

   NOTE

   When the Configure the Windows Firewall option is enabled, the installation creates the Windows firewall rule that allows inbound and outbound connections for the agent service process. Installation of the File System agent requires port 7000 on the File System agent host and port 8443 on PowerProtect Data Manager to be open bidirectionally. These ports enable communication between the File System agent and PowerProtect Data Manager.

   If the Microsoft application agent is already installed and firewall rules are configured, then the Configure the Windows Firewall option is selected by default but disabled for the File System agent.

4. Click Upgrade.
   The following msi files are used for the installation:

   • AgentService.msi—Installs or updates the agent service component for File System agent.
   • BBBWT.msi—Installs the block-based backups driver.
   • Fsagent.msi—Installs the File System agent related files and folders.
5. Click Finish.
   NOTE If a change occurred to the FQDN of the client, the installation completes successfully but the registration fails. To re-register the client to the correct FQDN, use the Modify option under Add/Remove programs for the File System agent, and then restart the agent service on the client.