PowerProtect Data Manager 19.12 Network Attached Storage User Guide

Backups fail during the mount stage with credential issues

If the snapshot mount operation fails, verify the credentials in use on the NAS appliance or share. Change the credentials in PowerProtect Data Manager at the protection policy or asset level to reflect the verified NAS credentials.

Credential issues with protection storage

PowerProtect Data Manager manages protection storage, including credentials. However, you can manually reset the storage unit password. Click Infrastructure > Storage. Select the protection storage system and then click More Actions > Manage Storage Units. Select the storage unit and then click Update Password. The PowerProtect Data Manager Administration and User Guide provides more information.

If the storage unit user account on the protection storage system is locked, you can manually enable the user account. The PowerProtect DD Security Configuration Guide provides instructions.

Unable to back up some assets on a protection policy that protects assets from more than one source

If the asset sources do not share the same credentials, verify the credentials for each asset. Set new credentials at the asset level.