PowerProtect Data Manager 19.14 Deployment Guide

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Connect to support services through SupportAssist

Establish a connection through SupportAssist to ensure access to Customer Support. SupportAssist enables PowerProtect Data Manager to connect to support services directly or through a gateway server.

Prerequisites

  • Apply a valid PowerProtect Data Manager license.
  • If you are connecting through the gateway server, the SCG gateway version must be 5.10 or later.
  • Apply a valid access key and PIN.
  • HTTPS port 443 of esrs3-core.emc.com and esrs3-coredr.emc.com is not blocked by the network firewall.

Steps

  1. From the PowerProtect Data Manager UI, click Settings icon, select Support, and then click SupportAssist.
    The Support window opens to the SupportAssist page.
  2. On the Connection tab, click Connect Now.
  3. Select one of the following options:
    • Connect Directly

      Select this option to connect PowerProtect Data Manager directly.

    • Connect via Gateway

      Select this option to connect PowerProtect Data Manager through a gateway server, and then enter the gateway server IP address and port number.

  4. Enter the SupportAssist Access Key and PIN.
  5. Click Enable Connect.

Results

PowerProtect Data Manager is connected to support services.

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