PowerProtect Data Manager 19.14 Deployment Guide

Enable or disable SupportAssist

Enable the SupportAssist feature to automatically detect issues and collect diagnostic and usage data. You can also disable SupportAssist at any time.

1. From the PowerProtect Data Manager UI, click , select Support, and then click SupportAssist.
   The Support window opens to the SupportAssist page.
2. To enable SupportAssist, move the Connect to SupportAssist slider to the right. To disable SupportAssist, move the Connect to SupportAssist slider to the left.
   The operation might take up to 5 minutes to complete.