PowerProtect Data Manager 19.14 Deployment Guide
Troubleshooting automatic downloads
Even if PowerProtect Data Manager has been configured to automatically download any new update package, there are a couple of conditions that disable this feature.
The following table describes the common issues with automatic downloads and how to resolve them.
| Issue | Reason | Resolution |
|---|---|---|
| Automatic downloads are disabled. | There is already an update package ready to install and displayed in the pane. | Delete or install the existing update package. |
| The wrong update package was automatically downloaded. | If there is more than one new package update available, the most recent one is automatically downloaded. | Delete the update package that was automatically downloaded, and then manually download and install the desired update package. |
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