Backups fail or hang on OpenShift after a new
PowerProtect Data Manager deployment
After a new deployment of
PowerProtect Data Manager, backups fail or hang on OpenShift. Also, alerts might appear in the
PowerProtect Data Manager UI indicating that the Velero pod is not running.
PowerProtect Data Manager uses the OADP operator to deploy Velero on OpenShift.
Perform the following steps to diagnose the problem.
Verify that the OADP operator pod is running in the
velero-ppdm namespace by running the command
oc get pod -n velero-ppdm -l name=oadp-operator.
If no pods are listed, verify that the cluster role bound to the service account used by the
powerprotect-controller has all of the required privileges for
operators.coreos.com,
oadp.openshift.io and
konveyor.openshift.io API groups. Use the command
oc get clusterrolebinding powerprotect:cluster-role-binding to identify the cluster role being used.
Review the logs of the Powerprotect controller pod by running the command
oc logs <poweprotect-controller pod name> -n powerprotect
Review the events in the
velero-ppdm namespace by running the command
oc get events -n velero-ppdm
Verify that the operator group
oadp-operator was created properly in the
velero-ppdm namespace by running the command
oc get operatorgroup -n velero-ppdm -o yaml
Verify that the subscription
oadp-operator was created properly in the
velero-ppdm namespace by running the command
oc get subscription -n velero-ppdm -o yaml
Verify that the install plan of OADP version 0.4.2 was approved properly in the
velero-ppdm namespace by running the command
oc get ip -n velero-ppdm.
NOTE:The
APPROVED field of the CVS
oadp-operator.v0.4.2 should be set to
true. If an install plan from a later version appears, the
APPROVED field for these versions should be set to
false.
Verify that the Velero pod is running in the
velero-ppdm namespace by running the command
oc get pod -n velero-ppdm -l component=velero, and review the events in the
velero-ppdm namespace by running the command
oc get events -n velero-ppdm .
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