PowerProtect Data Manager 19.15 Kubernetes User Guide

Quick-recovery jobs are not occurring

You might notice that expected quick-recovery jobs are not occurring.

If you review the sync.log file, you see entries similar to the following:

2022-07-14T00:10:03.235Z ERROR [] [scheduling-1] [][][][][] [c.e.b.s.e.r.i.ServerRestClient.checkHttpStatus(441)][441 ] - Return code = 401 UNAUTHORIZED, expected = 200 OK
2022-07-14T00:10:03.236Z ERROR [] [scheduling-1] [][][][][][c.e.b.s.c.s.i.SyncHandshakeServiceImpl.syncHandshake(133)][133 ] - Failed to perform handshake, version check failed.
com.emc.brs.sync.external.remote.VersionCheckResponseException: 500 INTERNAL_SERVER_ERROR "Unexpected error occured during version check."; nested exception is com.emc.brs.sync.external.remote.RemoteRestException: Incorrect credentials.
2022-07-14T00:10:03.236Z ERROR [] [scheduling-1] [][][][][] [c.e.b.s.c.s.i.SyncInstanceServiceImpl.syncHandshake(236)][236 ] - Failed to handshake with the remote system: com.emc.brs.sync.model.SyncInstance

This error indicates that the password on the remote PowerProtect Data Manager system has changed.

To resolve this issue, change the credentials that are used for the remote PowerProtect Data Manager system.