OS10 Enterprise Edition User Guide Release 10.4.0E(R3)


Configure SupportAssist

SupportAssist is started by default. If you do not accept end user license agreement (EULA), SupportAssist is disabled.

  1. Enter SupportAssist mode from CONFIGURATION mode.
  2. (Optional) Configure the SupportAssist server URL or IP address in SUPPORT-ASSIST mode.
    server url 
  3. (Optional) Configure the interface used to connect to the SupportAssist server in SUPPORT-ASSIST mode.
  4. (Optional) Configure the contact information for your company in SUPPORT-ASSIST mode.
    contact-company name {
  5. (Optional) Configure a proxy to reach the SupportAssist server in SUPPORT-ASSIST mode.
    proxy-server ip {
                                           ipv4–address | ipv6–address} port 
                                           port-number [username 
                                           user-name password 
  6. Trigger an activity immediately or at a scheduled time in SUPPORT-ASSIST mode.
    do support-assist activity full-transfer {start—now | schedule [hourly | daily | weekly | monthly | yearly]}

Configure SupportAssist

OS10(config)# support-assist
                                 OS10(conf-support-assist)# contact-company name Eureka 
                                 OS10(conf-support-assist-Eureka)# exit
                                 OS10(conf-support-assist)# server url http://eureka.com:701
                                 OS10(conf-support-assist)# do support-assist-activity full-transfer start-now

Remove SupportAssist schedule

OS10# no support-assist activity full-transfer schedule

Show EULA license

OS10# show support-assist eula
                                 I accept the terms of the license agreement. You can reject the license agreement by configuring this command 'eula-consent
                                 support-assist reject.'
                                 By installing SupportAssist, you allow Dell to save your contact information (e.g. name, phone number and/or email address)
                                 which would be used to provide technical support for your Dell products and services.  Dell may use the information for providing
                                 recommendations to improve  your IT infrastructure.
                                 Dell SupportAssist also collects and stores machine diagnostic information, which may include but is not limited to configuration
                                 information, user supplied contact information, names of data volumes, IP addresses, access control lists, diagnostics & performance
                                 information, network configuration information, host/server configuration & performance information and related data ("Collected
                                 Data") and transmits this information to Dell.  By downloading SupportAssist and agreeing to be bound by these terms and the
                                 Dell end user license agreement, available at: www.dell.com/aeula, you agree to allow Dell to provide remote monitoring services
                                 of your IT environment and you give Dell the right to collect the Collected Data in accordance with Dell's Privacy Policy,
                                 available at: www.dell.com/privacypolicycountryspecific, in order to enable the performance of all of the various functions
                                 of SupportAssist during your entitlement to receive related repair services from Dell. You further agree to allow Dell to
                                 transmit and store the Collected Data from SupportAssist in accordance with these terms.  You agree that the provision of
                                 SupportAssist may involve international transfers of data from you to Dell and/or to Dell's affiliates, subcontractors or
                                 business partners.  When making such transfers, Dell shall ensure appropriate protection is in plac/opt/dell/ose to safeguard
                                 the Collected Data being transferred in connection with SupportAssist.  If you are downloading SupportAssist on behalf of
                                 a company or other legal entity, you are further certifying to Dell that you have appropriate authority to provide this consent
                                 on behalf of that entity.  If you do not consent to the collection, transmission and/or use of the Collected Data, you may
                                 not download, install or otherwise use SupportAssist.

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