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Dell Configuration Guide for the S4048–ON System 9.14.2.4

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Configuring SupportAssist Person

SupportAssist Person mode allows you to configure name, email addresses, phone, method and time zone for contacting the person. SupportAssist Person configurations are optional for the SupportAssist service.

To configure SupportAssist person, use the following commands.
  1. Configure the contact name for an individual.
    SUPPORTASSIST mode
    [no] contact-person [first <first-name>] last <last-name>
    DellEMC(conf-supportassist)#contact-person first john last doe
    DellEMC(conf-supportassist-pers-john_doe)#
  2. Configure the email addresses to reach the contact person.
    SUPPORTASSIST PERSON mode
    [no] email-address primary email-address [alternate email-address]
    DellEMC(conf-supportassist-pers-john_doe)#email-address primary jdoe@mycompany.com
    DellEMC(conf-supportassist-pers-john_doe)#
  3. Configure phone numbers of the contact person.
    SUPPORTASSIST PERSON mode
    [no] phone primary phone [alternate phone]
    DellEMC(conf-supportassist-pers-john_doe)#phone primary +919999999999
    DellEMC(conf-supportassist-pers-john_doe)#
  4. Configure the preferred method for contacting the person.
    SUPPORTASSIST PERSON mode
    preferred-method {email | no-contact | phone]
    DellEMC(conf-supportassist-pers-john_doe)#preferred-method email
    DellEMC(conf-supportassist-pers-john_doe)#
  5. Configure the time frame for contacting the person.
    SUPPORTASSIST PERSON mode
    [no] time-zone zone +-HH:MM[start-time HH:MM] [end-time HH:MM]
    DellEMC(conf-supportassist-pers-john_doe)#time-zone zone +01:24 start-time 12:00 end-time 23:00
    DellEMC(conf-supportassist-pers-john_doe)#

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