Dell iDRAC Service Module 5.0.1.0 User’s Guide

SupportAssist registration

1. Log in to iDRAC.
2. From the Maintenance drop-down menu, select the SupportAssist feature.
   The SupportAssist Registration wizard is displayed.
3. On the Welcome tab, click Next.
4. On the Contact and Shipping Info tab, provide your primary contact information such as First Name, Last Name, Phone Number, Alternate Number, Email Address, Company Name, Address Line 1, Address Line 2, City, State, Zip Code, and Country. To add the secondary contact information, click Add Secondary Contact Information option.
   NOTE During alert processing, the SupportAssist secondary contact receives case creation or processing email notification only if all the required details such as First Name, Last Name, Phone Number and Email Address are provided. However, these fields are optional on iDRAC. SupportAssist user can fill the secondary contact details on SupportAssist Registration wizard during registration or update the details after registration in iDRAC > Maintenance > SupportAssist > Contact Information.
5. After filling the contact and shipping information, click Next.
6. Read the software license agreement, select I accept the terms of the license agreement, and then click Register.
   NOTE It might take few minutes to complete the registration process. After the registration is completed successfully, you will receive a welcome email from SupportAssist at the specified email address.
7. On the Summary tab, view the Registration ID and Automatic Features current setting details.
8. To close the SupportAssist Registration wizard, click Close.
   In the SupportAssist page, if you navigate to the bottom you can view the contact information.
9. Click the Edit option to make any changes in the primary or secondary contact information.
10. Click Save to apply the changes.