Dell iDRAC Service Module 5.3.0.0 User’s Guide

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SupportAssist Collection

Data to Collect

The SupportAssist Collection feature in iDRAC collects information about the hardware, operating system, and relevant application data, and compresses the information being collected. Run the operating system Collector tool manually to generate the SupportAssist Collection report. Using iDRAC Service Module, the operating system Collector tool automatically collects relevant operating system and hardware information. Automatic Support Log collection includes operating system and application information collection.

Using iDRAC Service Module, you can reduce the number of manual steps that are required to collect the Dell Technical Support Report as the collection process is automated.

SupportAssist automatically creates and sends a collection to Dell Technical Support when there is an event-based trigger or where you have configured a scheduled cadence. You can collect the following type of information:
  • System Information
  • Storage Logs
  • OS and Application Data
  • Debug Logs

Collection preferences

You can select or set the collection preferences using the collection preferences feature. You can select any of the following types of collection preferences to save collection reports:
  • Send Now—You will get a notification that The job has been successfully added to the job queue after you click the Collect option.
  • Save Locally
  • Save to Network—If you select this option, you must provide Network Settings details such as Protocol, IP Address, Share Name, Domain Name, User Name, and Password.

You can select any of the collection preferences and click Collect to receive the data.

NOTE:This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems running supported Microsoft or Linux operating systems. You cannot disable the feature.
NOTE:The operating system and application data collection on VMware ESXi is supported only on PowerEdge 14G and newer servers.

Anonymous collection of reports

You can perform SupportAssist Collection and upload operations without completing the registration process. Until iDRAC Service Module version 3.0.2, the registration was a prerequisite to perform SupportAssist Collection.

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