PowerEdge Servers Error and Event Messages Reference Guide

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ACC—Accelerator Event Messages

ACC0001

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Graphic Processing Unit (GPU) baseboard has saved log data related to critical events.
Detailed Description
The Graphic Processing Unit (GPU) baseboard has saved log data related to critical events.
Recommended Response Action
Collect the Technical Support Report (TSR) log data. To obtain more information about the GPU baseboard critical events, select the GPU Debug option. All the critical events are bundled as a part of the TSR log data.
Category
System Health (ACC = Accelerator)
Severity
Critical
Trap/EventID
3761
Redfish Event Type
Alert
Applicable Event or Alert Types
iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ACC0002

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Graphics Processing Unit (GPU) Baseboard has detected arg1 GPUs that are incorrectly located. The GPUs located in slots arg2 must be relocated.
Arguments
  • arg1 = Number
  • arg2 = Slot_Indexes
Detailed Description
The Graphics Processing Unit (GPU) Baseboard has detected GPUs that are incorrectly located as identified in the message. The GPUs located in slots as identified in the message must be relocated.
Recommended Response Action
To relocate the GPUs to the compatible slots. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
Category
System Health (ACC = Accelerator)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ACC0003

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
iDRAC has successfully configured arg1 SerDes retimers that operate in arg2.
Arguments
  • arg1 = Number
  • arg2 = Mode
Detailed Description
iDRAC has successfully configured the SerDes retimers on the GPU baseboard that operate in the mode identified in the message.
Recommended Response Action
No response action is required.
Category
System Health (ACC = Accelerator)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ACC0004

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to configure the SerDes retimer because iDRAC is unable to communicate with the device.
Detailed Description
iDRAC is unable to communicate with the SerDes retimer on the GPU baseboard and unable to set the configuration mode.
Recommended Response Action
Perform a server Cold Reboot operation in the iDRAC UI by clicking Configuration > Power Management > Power Control > Power Cycle System (cold boot). Or, run the following RACADM command at the CLI: racadm serveraction powercycle. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
Category
System Health (ACC = Accelerator)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ACC0005

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to detect arg1 OSFP cards that are required for correct operation.
Arguments
  • arg1 = number
Detailed Description
OSFP cards cannot be detected. These are required for correct operation. The system functionality may be degraded.
Recommended Response Action
Contact your service provider.
Category
Configuration (ACC = Accelerator)
Severity
Critical
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

ACC0006

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to power on system because the GPU baseboard is not ready: arg1.
Arguments
  • arg1 = reason
Detailed Description
The host system is not powered on since GPU Baseboard is not ready.
Recommended Response Action
Perform a manual AC cycle. If the issue still persists, generate two SupportAssist Collections (TSRs), one with the debug logs enabled and one with GPU logs enabled. These options are mutually exclusive. Visithttps://www.dell.com/support/incidents-online/contactus/dynamicto use the Virtual Assistant to analyze the collection and recommend a resolution.
Category
System Health (ACC = Accelerator)
Severity
Critical
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
Applicable Event or Alert Types
CMC—Not Applicable

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