PowerEdge Servers Error and Event Messages Reference Guide

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CSAE—SupportAssist Enterprise Event Messages

CSAE0002

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to connect to the Services servers because of either incorrect proxy settings or unavailability of Internet.
Detailed Description
Unable to connect to the Services servers because of either incorrect proxy settings or unavailability of Internet.
Recommended Response Action
Make sure that the proxy settings are configured and Internet is available, and then retry the operation. To change the proxy settings, on the OpenManage Enterprise-Modular console, click Application Setting > Network > ProxyConfiguration.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Critical
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0003

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to register to the Services because arg1.
Arguments
  • arg1 = reasonMessage
Detailed Description
Unable to register to the Services because of the reasons identified in the message.
Recommended Response Action
Retry operation after sometime. If the problem persists, contact your service provider.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Critical
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0004

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
OpenManage Enterprise is successfully registered with Services.
Detailed Description
OpenManage Enterprise is successfully registered with Services.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0005

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to integrate TechDirect with Services because arg1.
Arguments
  • arg1 = reasonMessage
Detailed Description
TechDirectcannot be integrated with Services because of the reasons identified in the message.
Recommended Response Action
Enter a valid OTP and retry the operation. If the issue persists, contact Technical Support for assistance.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Critical
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0006

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
TechDirect is successfully integrated with Services.
Detailed Description
TechDirect is successfully integrated with Services.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0007

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Services is unable to collect device logs because arg1.
Arguments
  • arg1 = reasonMessage
Detailed Description
The Services is unable to collect device logs because of reason identified in the message.
Recommended Response Action
Retry operation after sometime. If issue persists, contact your service provider.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Critical
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0008

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to upload following collections to Services backend because arg1: arg2.
Arguments
  • arg1 = reason
  • arg2 = collectionIDs
Detailed Description
Unable to upload collections to Services backend because of reasons identified in the message.
Recommended Response Action
Retry operation after sometime. If issue persists, contact your service provider.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Critical
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0009

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to download following collections because arg1: arg2.
Arguments
  • arg1 = reason
  • arg2 = collectionIDs
Detailed Description
The collections data cannot be downloaded because of the reason identified in the message.
Recommended Response Action
Retry operation after sometime. If issue persists, contact your service provider.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Critical
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0011

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Following devices are moved to Services maintenance mode by arg1: arg2.
Arguments
  • arg1 = user
  • arg2 = deviceId
Detailed Description
Devices identified in the message are under maintenance by Services.
Recommended Response Action
No response action required.
Category
Configuration (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0012

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
All the devices under Services are moved to the Services maintenance mode by arg1.
Arguments
  • arg1 = user
Detailed Description
All the devices under Services are moved to the Services maintenance mode.
Recommended Response Action
No response action required.
Category
Configuration (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0013

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The following devices are moved out of the Services maintenance mode by arg1: arg2.
Arguments
  • arg1 = username
  • arg2 = deviceIDs
Detailed Description
Devices identified in the message are moved out of the Services maintenance mode.
Recommended Response Action
No response action required.
Category
Configuration (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0014

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
All the devices under Services are moved out of the Services maintenance mode by arg1.
Arguments
  • arg1 = user
Detailed Description
All the devices under Services are moved out of the Services maintenance mode.
Recommended Response Action
No response action required.
Category
Configuration (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0015

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
A support case arg1 is successfully created for the device arg2 on Services.
Arguments
  • arg1 = caseNumber
  • arg2 = deviceID
Detailed Description
A support case is successfully created for the device on Services as identified in the message.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0016

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The status of support case arg1 is successfully updated to arg2.
Arguments
  • arg1 = caseNumber
  • arg2 = status
Detailed Description
The status of supportcase identified in the message is successfully updated.
Recommended Response Action
No response action required.
Category
Configuration (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0017

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Group arg1 is not allowed on groups under Services extension group.
Arguments
  • arg1 = action
Detailed Description
Group action is not permitted on groups under Servicesextension group.
Recommended Response Action
Refer to ServicesPluginAPI user guide for more information.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0018

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
A test case is triggered for the device arg1.
Arguments
  • arg1 = device_id
Detailed Description
A test case is triggered for the device identified in the message.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0019

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to create test case because arg1.
Arguments
  • arg1 = reason
Detailed Description
The test case cannot be created because of the reason identified in the message.
Recommended Response Action
Retry operation after sometime. If issue persists, contact your service provider.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0020

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Services Inventory validation operation is started for arg1 devices.
Arguments
  • arg1 = number_of_devices
Detailed Description
The Services Inventory validation operation is started for the number of devices identified in the message.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0021

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to start the Services Inventory validation operation for arg1 devices. Reason: arg2.
Arguments
  • arg1 = number_of_devices
  • arg2 = reason
Detailed Description
The Services Inventory validation operation cannot be started for the number of devices identified in the message.
Recommended Response Action
Retry the operation after some time. If the issue persists, contact your service provider.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0022

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to purge the following device data collection IDs: arg1. Reason: arg2.
Arguments
  • arg1 = collection_ids
  • arg2 = reason
Detailed Description
The device data collection IDs identified in the message cannot be purged.
Recommended Response Action
Retry the operation after some time. If the issue persists, contact your service provider.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0023

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Services Configurations version arg1 of type arg2 is successfully updated.
Arguments
  • arg1 = version
  • arg2 = type
Detailed Description
The Services Configurations version is successfully updated.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0024

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
Unable to update Services configurations version arg1 of type arg2 due to arg3.
Arguments
  • arg1 = version
  • arg2 = type
  • arg3 = reason
Detailed Description
Unable to update Services configurations due to reason identified in the message.
Recommended Response Action
Retry operation after sometime. If issue persists, contact your service provider.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Warning
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0025

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The Services policy with the name arg1 of type arg2 is created successfully.
Arguments
  • arg1 = policy_name
  • arg2 = type
Detailed Description
The Services policy identified in the message is created successfully.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0026

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The following Services policies are updated: arg1.
Arguments
  • arg1 = policy_names
Detailed Description
The Services policies identified in the message are updated successfully.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0027

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The following Services policies are deleted: arg1.
Arguments
  • arg1 = policy_names
Detailed Description
The Services policies identified in the message are successfully deleted.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0028

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The following Services policies are enabled: arg1.
Arguments
  • arg1 = policy_names
Detailed Description
The Services policies identified in the message are enabled successfully.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0029

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The following Services policies are disabled: arg1.
Arguments
  • arg1 = policy_names
Detailed Description
The Services policies identified in the message are disabled successfully.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

CSAE0030

NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the Applicable Event or Alert Types section.
Message
The arg1 settings of Services are updated.
Arguments
  • arg1 = setting_name
Detailed Description
The Services settings identified in the message are updated successfully.
Recommended Response Action
No response action required.
Category
Audit (CSAE = SupportAssist Enterprise)
Severity
Informational
Redfish Event Type
Not Applicable
Applicable Event or Alert Types
No alerts are applicable for this message

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