PowerEdge Servers Error and Event Messages Reference Guide
SDPM—Software Defined Persistent Memory Event Messages
SDPM5198
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A diagnostic event of undefined severity occurred on the Software Defined Persistent Memory (SDPM) virtual DIMM located at arg1. Extended ID: arg2.
- Arguments
- arg1 = location
- arg2 = code
- Detailed Description
- A diagnostic event of unknown severity occurred in the memory device at location identified in the message. iDRAC firmware must be updated to properly decode this event.
- Recommended Response Action
- Update iDRAC firmware to the latest version available during the next maintenance cycle. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- System Health (SDPM = Software Defined Persistent Memory)
- Severity
- Informational
- Trap/EventID
- 3291
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, LCD, OS Log, Power Off, Power Cycle, Reset
- Applicable Event or Alert Types
- CMC—Not Applicable
SDPM5199
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- An unknown diagnostic event occurred on the Software Defined Persistent Memory (SDPM) virtual DIMM located at arg1. Extended ID: arg2.
- Arguments
- arg1 = location
- arg2 = code
- Detailed Description
- An unknown diagnostic event occurred in the memory device at location identified in the message. iDRAC firmware must be updated to properly decode this event.
- Recommended Response Action
- Update iDRAC firmware to the latest version available during the next maintenance cycle. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- System Health (SDPM = Software Defined Persistent Memory)
- Severity
- Informational
- Trap/EventID
- 3291
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, LCD, OS Log, Power Off, Power Cycle, Reset
- Applicable Event or Alert Types
- CMC—Not Applicable
SDPM6101
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A diagnostic warning event occurred on the Software Defined Persistent Memory (SDPM) virtual DIMM located at arg1. Check the device and system configuration. Extended ID: arg2.
- Arguments
- arg1 = location
- arg2 = code
- Detailed Description
- A diagnostic warning event occurred in the memory device at location identified in the message. The device may be operating in a degraded state. Checking the device and system configuration is recommended for remediation.
- Recommended Response Action
- Review additional server health events available in the System Event Log. Ensure that the server and device is in the recommended configuration per the respective PowerEdge servers Installation and Service Manual available on the support site. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- System Health (SDPM = Software Defined Persistent Memory)
- Severity
- Warning
- Trap/EventID
- 3290
- LCD Message
- Warning event at <location>. Check the device and system configuration.
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, LCD, OS Log, Power Off, Power Cycle, Reset
- Applicable Event or Alert Types
- CMC—Not Applicable
SDPM6199
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- An unknown diagnostic warning event occurred on the Software Defined Persistent Memory (SDPM) virtual DIMM located at arg1. Extended ID: arg2.
- Arguments
- arg1 = location
- arg2 = code
- Detailed Description
- An unknown diagnostic warning event occurred in the memory device at location identified in the message. iDRAC firmware must be updated to properly decode this event.
- Recommended Response Action
- Update iDRAC firmware to the latest version available. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- System Health (SDPM = Software Defined Persistent Memory)
- Severity
- Warning
- Trap/EventID
- 3290
- LCD Message
- Unknown warning event at <location>.
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, LCD, OS Log, Power Off, Power Cycle, Reset
- Applicable Event or Alert Types
- CMC—Not Applicable
SDPM7101
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A critical diagnostic event occurred on the Software Defined Persistent Memory (SDPM) virtual DIMM located at arg1. Check the device and system configuration. Extended ID: arg2.
- Arguments
- arg1 = location
- arg2 = code
- Detailed Description
- A critical diagnostic event occurred in the memory device at location identified in the message. The device may be operating in a degraded state. Checking the device and system configuration is recommended for remediation.
- Recommended Response Action
- Ensure that the server and device is in the recommended configuration per the respective PowerEdge servers Installation and Service Manual available on the support site. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- System Health (SDPM = Software Defined Persistent Memory)
- Severity
- Critical
- Trap/EventID
- 3289
- LCD Message
- Critical event at <location>. Check the device and system configuration.
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, LCD, OS Log, Power Off, Power Cycle, Reset
- Applicable Event or Alert Types
- CMC—Not Applicable
SDPM7106
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A critical diagnostic event occurred on the Software Defined Persistent Memory (SDPM) virtual DIMM located at arg1. Contact service provider if issue persists. Extended ID: arg2.
- Arguments
- arg1 = location
- arg2 = code
- Detailed Description
- A diagnostic critical event occurred in the memory device at location identified in the message.
- Recommended Response Action
- If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- System Health (SDPM = Software Defined Persistent Memory)
- Severity
- Critical
- Trap/EventID
- 3289
- LCD Message
- Critical event at <location>. Contact service if persistent.
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, LCD, OS Log, Power Off, Power Cycle, Reset
- Applicable Event or Alert Types
- CMC—Not Applicable
SDPM7107
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A critical diagnostic event occurred on the Software Defined Persistent Memory (SDPM) virtual DIMM located at arg1. Retry operation. Extended ID: arg2.
- Arguments
- arg1 = location
- arg2 = code
- Detailed Description
- A critical diagnostic event occurred in the memory device at location identified in the message. The attempted operation on this device could not be completed. Retry operation.
- Recommended Response Action
- Retry the operation. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- System Health (SDPM = Software Defined Persistent Memory)
- Severity
- Critical
- Trap/EventID
- 3289
- LCD Message
- Critical event at <location>. Retry operation.
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, LCD, OS Log, Power Off, Power Cycle, Reset
- Applicable Event or Alert Types
- CMC—Not Applicable
SDPM7108
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A critical diagnostic event occurred on the Software Defined Persistent Memory (SDPM) virtual DIMM located at arg1. Sanitize the device. Extended ID: arg2.
- Arguments
- arg1 = location
- arg2 = code
- Detailed Description
- A critical diagnostic event occurred in the memory device at location identified in the message. The memory device has detected an error during startup that either cannot be recovered or has been moved from another server, which has resulted in a unusable configuration data.
- Recommended Response Action
- To recover, sanitize the memory device in BIOS Settings. Sanitizing will delete all data on the device. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- System Health (SDPM = Software Defined Persistent Memory)
- Severity
- Critical
- Trap/EventID
- 3289
- LCD Message
- Critical event at <location>. Sanitize the device.
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, LCD, OS Log, Power Off, Power Cycle, Reset
- Applicable Event or Alert Types
- CMC—Not Applicable
SDPM7197
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to arm the server because the fan configuration is not supported.
- Detailed Description
- The server cannot be armed because the fan configuration is not supported. A Software Defined Persistent Memory (SDPM) server requires very high performance fans.
- Recommended Response Action
- Replace the server fans by using very high performance fans and retry the operation.
- Category
- System Health (SDPM = Software Defined Persistent Memory)
- Severity
- Critical
- Trap/EventID
- 3289
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, LCD, OS Log, Power Off, Power Cycle, Reset
- Applicable Event or Alert Types
- CMC—Not Applicable
SDPM7199
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- An unknown critical diagnostic event occurred on the Software Defined Persistent Memory (SDPM) virtual DIMM located at arg1. Extended ID: arg2.
- Arguments
- arg1 = location
- arg2 = code
- Detailed Description
- An unknown critical diagnostic event occurred in the memory device at location identified in the message. iDRAC firmware must be updated to properly decode this event.
- Recommended Response Action
- Update iDRAC firmware to the latest version available. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- System Health (SDPM = Software Defined Persistent Memory)
- Severity
- Critical
- Trap/EventID
- 3289
- LCD Message
- Unknown critical event at <location>.
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, IPMI Alert*, SNMP Alert, Email Alert, Remote System Log, WS Eventing, Redfish Eventing*, LC Log*, LCD, OS Log, Power Off, Power Cycle, Reset
- Applicable Event or Alert Types
- CMC—Not Applicable
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