PowerEdge Servers Error and Event Messages Reference Guide
SRV—Support Assist Event Messages
SRV001
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection operation is started by arg1.
- Arguments
- arg1 = interface name
- Detailed Description
- The SupportAssist Collection operation is started by the interface identified in the message.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV002
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist arg1 operation is started.
- Arguments
- arg1 = Operation Name
- Detailed Description
- The SupportAssist upload operation is started.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV003
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- A SupportAssist job is already running on the server.
- Detailed Description
- Unable to start another SupportAssist job because an existing SupportAssist job is already running on the server.
- Recommended Response Action
- Wait for the current SupportAssist operation to complete and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV004
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to access network share for exporting SupportAssist Collection data.
- Detailed Description
- The SupportAssist collection data cannot be exported because of an issue while connecting to the network share using the provided credentials or other network share parameters.
- Recommended Response Action
- Make sure the entered share type, share name, IP address, user name, password and/or port number are valid and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV005
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist job arg1 is cancelled.
- Arguments
- arg1 = Job ID
- Detailed Description
- The SupportAssist job identified in the message is cancelled by user request.
- Recommended Response Action
- To start another SupportAssist job, wait until the current job that is being cancelled completes and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV006
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist System information collection operation is started.
- Detailed Description
- The SupportAssist System information collection operation is started.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV007
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist System information collection operation is successfully completed.
- Detailed Description
- The SupportAssist System information collection operation is successfully completed.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV008
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist System information collection operation is cancelled.
- Detailed Description
- The SupportAssist System information collection operation is cancelled.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV009
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- There was an issue retrieving System information for SupportAssist.
- Detailed Description
- There was an issue retrieving System information from the iDRAC. This may be because Collect System Inventory on Restart (CSIOR) feature is disabled and has never executed or the iDRAC Remote Services API status may not be in the Ready state.
- Recommended Response Action
- Make sure the Collect System Inventory on Restart (CSIOR) is enabled and has run at least once before retrying this operation. For remote web services API access, make sure the GetRemoteServicesAPIStatus method returns Ready status before trying this operation. If the issue persists, reset iDRAC and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV010
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Storage Controller Logs collection operation is started.
- Detailed Description
- The SupportAssist Storage Controller Logs collection operation is started.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV011
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Storage Controller Logs collection operation is completed.
- Detailed Description
- The SupportAssist Storage Controller Logs collection operation is completed.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV012
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Storage Controller Logs collection operation is cancelled.
- Detailed Description
- The SupportAssist Storage Controller Logs collection operation is cancelled.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV013
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to retrieve Storage Controller Logs because no storage controllers are detected in the server.
- Detailed Description
- Unable to retrieve Storage Controller Logs because no storage controllers are detected in the server.
- Recommended Response Action
- Make sure that at least one storage controller is present in the server, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV014
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Controller log is not supported for arg1, however SMART Logs are collected if applicable for the drives attached.
- Arguments
- arg1 = FQDD
- Detailed Description
- Controller log is not supported for the controller identified in the message, however SMART Logs are collected if applicable for the drives attached.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV015
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to export Storage Controller Log information of arg1 because of an issue in communicating with the controller.
- Arguments
- arg1 = storage controller
- Detailed Description
- The Storage Controller Log information of the controller identified in the message cannot be exported because of an issue in communicating with the controller.
- Recommended Response Action
- Make sure that server is not in BIOS POST mode, and then retry the operation. Use the GetRemoteServicesAPIStatus() invoke method and check for output parameter RTStatus and make sure it shows 0 (ready status), and then retry the operation. If the issue persists, reset iDRAC and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV016
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to export Storage Controller Log information for controller arg1 because the export did not complete within the allocated time.
- Arguments
- arg1 = controller name
- Detailed Description
- The Storage Controller Log data export did not complete within the allocated time. Currently, the maximum allocated time is 20 minutes.
- Recommended Response Action
- Reset the iDRAC and retry the operation. To reset the iDRAC using the RACADM command line utility, enter "racadm racreset".
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV017
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to retrieve the Storage Controller Log because another operation is in progress on the storage controller arg1.
- Arguments
- arg1 = controller name
- Detailed Description
- The Storage Controller Log cannot be retrieved because another operation is in progress on the storage controller identified in the message.
- Recommended Response Action
- View the job queue, make sure that all jobs are in completed state, and then retry the operation. To view the job queue using RACADM command line utility, enter "racadm jobqueue view".
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV018
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the Storage Controller Log collection because the server is powered off.
- Detailed Description
- Unable to start the Storage Controller Log collection because the server is powered off.
- Recommended Response Action
- Turn on the server, wait until the OS finishes booting, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV019
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the Storage Controller Log collection because the server is in POST and has not finished the startup process.
- Detailed Description
- The Storage Controller Log collection operation cannot be started because the server is in POST and has not finished the startup process.
- Recommended Response Action
- Wait until the server completes POST and the OS startup process, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV020
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to allocate memory because of insufficient storage space in iDRAC.
- Detailed Description
- The memory cannot be allocated because of insufficient storage space in iDRAC.
- Recommended Response Action
- Reset iDRAC and then retry the operation. To reset the iDRAC using the RACADM command line utility, enter "racadm racreset".
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV021
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist OS and Application data collection operation is started.
- Detailed Description
- The SupportAssist OS and Application data collection operation is started.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV022
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist OS and Application data collection operation is successfully completed.
- Detailed Description
- The SupportAssist OS and Application data collection operation is successfully completed.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV023
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist OS and Application data collection operation is cancelled.
- Detailed Description
- The SupportAssist OS and Application data collection operation is cancelled.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV024
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to collect OS and Application Data because the OS Collector is not installed on the iDRAC.
- Detailed Description
- The OS and Application Data cannot be collected because the OS Collector is not installed on the iDRAC.
- Recommended Response Action
- Install OS Collector on the iDRAC and retry the operation. To install the OS Collector using the iDRAC Web UI, get the latest OS Collector update package and then select the Update and Rollback link from the iDRAC Web UI home page and upload the install package.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV025
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to present the iDRAC Service Module (iSM) installer to the host operating system because another Lifecycle Controller operation is currently in progress.
- Detailed Description
- The iDRAC Service Module (iSM) installer cannot be presented to the host operating system because another Lifecycle Controller operation is currently in progress.
- Recommended Response Action
- Make sure all other Lifecycle Controller operations are finished and retry the operation. Using the iDRAC Web UI, select Server > Job Queue, check the job queue for unfinished jobs and wait for the jobs to finish before retrying the operation. Also, check whether there are update packages being executed in the server OS and wait for these operations to finish before retrying the operation. For remote web services API access, make sure that the GetRemoteServicesAPIStatus method returns Ready status, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV026
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to compute the checksum because OS Collector files are not readable.
- Detailed Description
- The checksum cannot be computed because OS Collector files are not readable.
- Recommended Response Action
- Reinstall the OS Collector in the iDRAC and retry the operation. To install the OS Collector using the iDRAC Web UI, get the latest OC Collector update package and then select the Update and Rollback link from the iDRAC Web UI home page and upload the install package. If the issue persists, contact your service provider.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV027
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to expose the partition to the server Operating System (OS) because of an unknown issue in iDRAC.
- Detailed Description
- The partition cannot be exposed to the server Operating System (OS) because of an unknown issue in the iDRAC.
- Recommended Response Action
- Retry the operation. If the issue persists, reset the iDRAC and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV028
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to complete the operation because the native Operating System (OS) Application Data Collection is taking more time than allocated.
- Detailed Description
- The Operating System (OS) on the server did not complete the native OS Application Data Collection within the maximum allowed time.
- Recommended Response Action
- Retry the operation. If the issue persists, restart the server Operating System (OS) and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV029
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to include the Operating System (OS) Application Data in the SupportAssist Collection because of an unknown issue in iDRAC.
- Detailed Description
- The Operating System (OS) Application Data is not included in the SupportAssist Collection because of an unknown issue in iDRAC.
- Recommended Response Action
- Retry the operation. If the issue persists, reset the iDRAC and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV030
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The OS Collector Application is unable to collect data about OS and application because the OS installed on the server is not supported by OS Collector.
- Detailed Description
- The OS Collector Application is unable to collect data about OS and application because the OS installed on the server is not supported by OS Collector.
- Recommended Response Action
- No response action is required.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV031
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The OS Collector application is unable to communicate with WMI services.
- Detailed Description
- The OS Collector application is unable to communicate with the WMI service. This may be because the user context the application is running in does not have appropriate access privileges or firewall/security settings are preventing retrieving registry and software data from WMI.
- Recommended Response Action
- Do the following: 1) Make sure the user context the OS Collector application is running in has the appropriate privileges to access WMI. Make sure that firewall or security settings are set to allow access and retry the operation. 2) If the issue persists, restart the WMI service and retry the operation. 3) If the issue continues to persists, restart the server OS and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV032
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The OS Collector Application is unable to collect the application data because of an unknown exception.
- Detailed Description
- The OS Collector Application is unable to collect the application data because of an unknown exception.
- Recommended Response Action
- Do the following: 1) Retry the operation. 2) If the issue persists, reinstall the latest OS Collector on the iDRAC, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV033
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The native Operating System (OS) Application Data Collection is unable to collect data because of an unknown exception.
- Detailed Description
- The native Operating System (OS) Application Data Collection is unable to collect data because of an unknown exception.
- Recommended Response Action
- Retry the operation. If the issue persists, restart the server Operating System (OS) and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV034
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The OS Collector application is unable to generate a zip archive of the OS and Application Data report.
- Detailed Description
- The OS Collector application is unable to generate a zip archive of the OS and Application Data report.
- Recommended Response Action
- Do the following: 1) Retry the operation. 2) If the issue persists, reinstall the latest OS Collector on the iDRAC, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV035
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to complete XML transform on the data collected because the collected data is in an unexpected format.
- Detailed Description
- The XML transform operation cannot be completed on the data collected because the collected data is in an unexpected format.
- Recommended Response Action
- Do the following: 1) Retry the operation. 2) If the issue persists, reinstall the latest OS Collector on the iDRAC, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV036
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The OS Collector application is unable to create the filename for zip archive.
- Detailed Description
- Unable to create the final zip archive name because the Service Tag and time stamp could not be retrieved from OS interfaces.
- Recommended Response Action
- Do the following: 1) Retry the operation. 2) If the issue persists, reinstall the latest OS Collector on the iDRAC, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV037
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The OS Collector application is unable to communicate with the OS IPMI service.
- Detailed Description
- Unable to communicate with the OS IPMI service because the service is not running.
- Recommended Response Action
- For more information about checking whether the IPMI service is running, see the iDRAC9 Users Guide.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV038
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The OS Collector application is unable to communicate with IPMI library.
- Detailed Description
- An issue occurred while loading the OS Collector IPMI library. This may be because the OS collector binary images are not valid and need to be re-installed.
- Recommended Response Action
- Do the following: 1) Retry the operation. 2) If the issue persists, reinstall the latest OS Collector on the iDRAC, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV039
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The OS Collector Application is unable to create an Intelligent Platform Management Interface (IPMI) session.
- Detailed Description
- The OS Collector Application is unable to create an Intelligent Platform Management Interface (IPMI) session.
- Recommended Response Action
- Restart the Windows Management Instrumentation (WMI) service and then retry the operation. For restarting WMI service, see the iDRAC9 Users Guide.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV040
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The OS Collector log file was truncated because the size of zip archive created by OS collector has exceeded the 30MB limit.
- Detailed Description
- The report size is more than the 30MB allowed size which will cause a truncated, partial report to be generated.
- Recommended Response Action
- Delete older OS system log entries so that the final zip archive size can be reduced.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV041
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to successfully start the OS Collector application because the iDRAC Service Module (iSM) does not have necessary privileges for successfully running the application.
- Detailed Description
- The OS Collector application cannot be successfully started because the user context in which the OS Collector is run does not have necessary privileges for successfully running the application.
- Recommended Response Action
- Restart the iDRAC Service Module (iSM) service as an administrator.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV042
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- An issue was encountered while communicating with iDRAC Service Module (iSM) present on the operating system.
- Detailed Description
- An issue was encountered while communicating with iDRAC Service Module (iSM) present on the operating system.
- Recommended Response Action
- Do the following: 1) Restart the iDRAC Service Module on the OS and retry the operation. 2) If the issue persists, reinstall the latest iDRAC Service Module Service on the OS and retry the operation .
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV043
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the SupportAssist operation because the Lifecycle Controller is not enabled.
- Detailed Description
- Unable to start the SupportAssist operation because the Lifecycle Controller is not enabled.
- Recommended Response Action
- Enable the Lifecycle Controller by pressing F2 during server startup and select iDRAC Settings > Lifecycle Controller and then enable the Lifecycle Controller. Retry the operation after the server has restarted.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV044
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the collection of OS and Application Data because the server is turned off.
- Detailed Description
- Unable to start the collection of OS and Application Data because the server OS is turned off.
- Recommended Response Action
- Turn on the server and wait until the OS finishes booting, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV045
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the operation because the server is in POST and has not finished startup.
- Detailed Description
- Unable to start the operation because the server is in POST and has not finished startup.
- Recommended Response Action
- Retry the operation after the server has finished starting and POST has completed.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV046
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the operation because the server is turned off.
- Detailed Description
- Unable to start the operation because the server is turned off.
- Recommended Response Action
- Retry the operation after the server has been turned on and POST has completed.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV047
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The collection of OS and Application Data did not start within the allocated time.
- Detailed Description
- The collection of OS and Application Data did not start within the allocated time.
- Recommended Response Action
- Do the following: 1) Make sure that the OS Collector application supports the OS installed on the server. If the OS is not supported, the OS Collector may not function correctly. 2) Reinstall the latest OS Collector on the iDRAC, and then retry the operation. To install the OS Collector using the iDRAC Web UI, get the latest OC Collector update package and then select the Update and Rollback link from the iDRAC Web UI home page and upload the install package. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV048
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The iDRAC Service Module (iSM) installed on the operating system is not up to date and does not support the SupportAssist feature.
- Detailed Description
- The iDRAC Service Module (iSM) installed on the operating system is not up to date and does not support the SupportAssist feature.
- Recommended Response Action
- Make sure the operating system (OS) is a supported OS for the SupportAssist feature and the latest iDRAC Service Module (iSM) software is installed on the OS.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV049
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Cached OS and Application Data is not available in the iDRAC.
- Detailed Description
- There is no cached copy of OS and Application data in the iDRAC flash storage.
- Recommended Response Action
- Collect the OS and Application Data using the iDRAC Service Module (iSM) service and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV050
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The Debug Logs collection operation is started for SupportAssist.
- Detailed Description
- The Debug Logs collection operation is started for SupportAssist.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV051
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The Debug Logs collection operation is successfully completed for SupportAssist.
- Detailed Description
- The Debug Logs collection operation is successfully completed for SupportAssist.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV052
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The Debug Logs collection operation for SupportAssist is cancelled by user.
- Detailed Description
- The Debug Logs collection operation for SupportAssist is cancelled by user.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV053
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to collect the Debug Logs data for SupportAssist because of insufficient storage space on iDRAC.
- Detailed Description
- The Debug Logs cannot be collected for SupportAssist collection because of insufficient storage space on iDRAC.
- Recommended Response Action
- Retry the action. If the issue persists, reset the iDRAC and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV054
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to fully complete the Debug Logs Collection operation.
- Detailed Description
- The Debug Logs collection operation cannot be fully completed for SupportAssist collection because some of the commands could not be run while collecting debug logs.
- Recommended Response Action
- Retry the action. If the issue persists, reset the iDRAC and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV055
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to collect all the Debug Logs because the log file size is more than 30 MB.
- Detailed Description
- All the Debug Logs cannot be collected because the log file size exceeds 30 MB. Only the latest debug logs up to 30 MB is collected.
- Recommended Response Action
- No response action is required.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV056
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to collect any of the SupportAssist Debug Log files because none of the debug commands could be run while collecting iDRAC debug logs.
- Detailed Description
- Unable to collect Debug Logs because none of the iDRAC debug commands could be executed for this operation.
- Recommended Response Action
- Reset the iDRAC and then retry the operation. To reset the iDRAC using the RACADM command line utility, enter "racadm racreset".
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV057
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Registration operation is started.
- Detailed Description
- The SupportAssist Registration operation is started.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV058
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to proceed with the SupportAssist registration operation because registration information: arg1 is invalid.
- Arguments
- arg1 = Field Name
- Detailed Description
- The SupportAssist registration operation cannot be completed because registration information field identified in the message is invalid.
- Recommended Response Action
- Ensure that valid data is entered for SupportAssist registration and then retry the operation.
- Category
- Configuration (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 10890
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV059
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to detect the host network connection because the host proxy authentication did not complete successfully.
- Detailed Description
- Unable to detect the host network connection because the host proxy authentication did not complete successfully.
- Recommended Response Action
- Make sure the host proxy information entered in iDRAC is correct and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV060
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Registration operation did not complete successfully.
- Detailed Description
- The SupportAssist Registration operation did not complete successfully.
- Recommended Response Action
- Do the following and retry the operation: 1) Make sure the registration information is valid. 2) Make sure that the communication between iDRAC and iDRAC Service Module (iSM) is working. If the issue persists, restart the iSM service on the host OS.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV061
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Chassis controller logs collection operation is started.
- Detailed Description
- The SupportAssist Chassis controller logs collection operation is started.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV062
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Chassis Controller logs collection operation is successfully completed .
- Detailed Description
- The SupportAssist Chassis Controller logs collection operation is successfully completed .
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV063
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Chassis Controller logs collection operation is cancelled.
- Detailed Description
- The SupportAssist Chassis Controller logs collection operation is cancelled.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV064
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Management Module logs collection operation is started.
- Detailed Description
- The SupportAssist Management Module logs collection operation is started.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV065
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Management Module logs collection operation is successfully completed .
- Detailed Description
- The SupportAssist Management Module logs collection operation is successfully completed .
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV066
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Management Module logs collection operation is cancelled.
- Detailed Description
- The SupportAssist Management Module logs collection operation is cancelled.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV067
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Chassis Controller logs collection operation did not complete successfully.
- Detailed Description
- The SupportAssist Chassis Controller logs collection operation did not complete successfully.
- Recommended Response Action
- Reset the iDRAC and Chassis Management Controller/Management Module (CMC/MM) and then retry the operation. To reset the iDRAC using the RACADM command line utility, enter "racadm racreset". To reset the CMC/MM using the RACADM command line utility, enter "racadm chassisaction reset".
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV068
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Management Module logs collection operation did not complete successfully.
- Detailed Description
- The SupportAssist Management Module logs collection operation did not complete successfully.
- Recommended Response Action
- Reset the iDRAC and Management Module (MM) and then retry the operation. To reset the iDRAC and MM using the RACADM command line utility, enter "racadm racreset".
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV069
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to collect Chassis Management Controller/Management Module (CMC/MM) logs because iDRAC is not able to communicate to the CMC/MM.
- Detailed Description
- Unable to collect Chassis Management Controller/Management Module (CMC/MM) logs because iDRAC is not able to communicate to the CMC/MM.
- Recommended Response Action
- Reset the iDRAC and Chassis Management Controller/Management Module (CMC/MM) and then retry the operation. To reset the iDRAC using the RACADM command line utility, enter "racadm racreset". To reset the CMC/MM using the RACADM command line utility, enter "racadm chassisaction reset". If racadm command fails, cold reset CMC/MM and iDRAC manually and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV070
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to collect Management Module (MM) logs because iDRAC is not able to communicate to the MM.
- Detailed Description
- Unable to collect Management Module(MM) logs because iDRAC is not able to communicate to the MM.
- Recommended Response Action
- Reset the iDRAC and Management Module (MM) and then retry the operation. To reset the iDRAC using the RACADM command line utility, enter "racadm racreset". To reset the MM using the RACADM command line utility, enter "racadm chassisaction reset". If racadm command fails, cold reset MM and iDRAC manually and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV071
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist operation to update registration information is started.
- Detailed Description
- The SupportAssist operation to update registration information is started.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV072
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The partition containing the iDRAC Service Module (iSM) installer is detached from Host operating system (OS).
- Detailed Description
- The partition containing the iDRAC Service Module (iSM) installer is detached from Host operating system (OS).
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV073
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist operation to update registration information did not complete successfully.
- Detailed Description
- The SupportAssist operation to update registration information did not complete successfully.
- Recommended Response Action
- Do the following and retry the operation: 1) Make sure the registration information is valid. 2) Make sure that the communication between iDRAC and iDRAC Service Module (iSM) is working. If the issue persists, restart the iSM service on the host OS.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV074
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist End User License Agreement (EULA) is accepted by iDRAC user arg1 via iDRAC interface arg2.
- Arguments
- arg1 = user name
- arg2 = interface name
- Detailed Description
- The SupportAssist End User License Agreement (EULA) is accepted by iDRAC user via iDRAC interface identified in the message.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV075
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The partition containing the iDRAC Service Module (iSM) installer is presented to Host operating system (OS).
- Detailed Description
- The partition containing the iDRAC Service Module (iSM) installer is presented to Host operating system (OS).
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV076
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist operation to present iDRAC Service Module (iSM) installer to Host operating system (OS) is waiting on a user action to install iSM service in Host OS.
- Detailed Description
- The SupportAssist operation to present iDRAC Service Module (iSM) installer to Host operating system (OS) is waiting on a user action to install iSM service in Host OS.
- Recommended Response Action
- Install the iDRAC Service Module (iSM) service from the iSM installer that is presented to the Host operating system (OS).
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV077
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist operation to present iDRAC Service Module (iSM) installer to Host operating system (OS) did not complete successfully.
- Detailed Description
- The SupportAssist operation to present iDRAC Service Module (iSM) installer to Host operating system (OS) did not complete successfully.
- Recommended Response Action
- Make sure the Host OS allows access to USB devices and then retry the action.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV078
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist operation to present iDRAC Service Module (iSM) installer to Host operating system (OS) completed but iSM was not installed on the Host OS.
- Detailed Description
- The SupportAssist operation to present iDRAC Service Module (iSM) installer to Host operating system (OS) completed but iSM was not installed on the Host OS.
- Recommended Response Action
- Retry the operation and install the iDRAC Service Module (iSM) service manually once installer is presented to the Host operating system (OS).
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV079
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist feature is enabled on iDRAC.
- Detailed Description
- The SupportAssist feature is enabled on iDRAC.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV080
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist feature is disabled on iDRAC.
- Detailed Description
- The SupportAssist feature is disabled on iDRAC.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV081
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the operation because the iDRAC Service Module (iSM) is not installed on the server operating system (OS).
- Detailed Description
- The operation cannot be started because iDRAC Service Module (iSM) is not installed on the server operating system (OS).
- Recommended Response Action
- Install the iDRAC Service Module (iSM) in the server operating system (OS) and then retry the operation. Refer to the iSM Installation Guide on the support site for details.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV082
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the operation because the iDRAC Service Module (iSM) service is not running on the server operating system (OS).
- Detailed Description
- The operation cannot be started because iDRAC Service Module (iSM) is not running on the server operating system (OS).
- Recommended Response Action
- Enable and start the iDRAC Service Module (iSM) service from within the server operating system (OS) and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV083
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the operation because the iDRAC Service Module (iSM) service running on the server operating system (OS) is not compatible with iDRAC firmware version installed on the server.
- Detailed Description
- The operation cannot be started because iDRAC Service Module (iSM) running on the server operating system (OS) is not compatible with iDRAC firmware version installed on the server.
- Recommended Response Action
- Install the compatible version of iDRAC Service Module (iSM) on the server operating system (OS) and then retry the operation. Refer to the iSM Installation Guide for details on the compatible versions.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV084
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the operation because iDRAC is not registered for the SupportAssist features.
- Detailed Description
- The operation cannot be started because iDRAC is not registered for the SupportAssist features.
- Recommended Response Action
- Register iDRAC for SupportAssist via one of the iDRAC interfaces (iDRAC GUI, WSMAN, RACADM) and then retry the operation. From the iDRAC GUI, navigate to SupportAssist page and register the iDRAC.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV085
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the operation because the SupportAssist End User License Agreement (EULA) is not accepted.
- Detailed Description
- The operation cannot be started because the SupportAssist end user license agreement (EULA) is not accepted.
- Recommended Response Action
- Accept the SupportAssist End User License Agreement (EULA) by navigating to the SupportAssist page on the iDRAC GUI.
- Category
- Configuration (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 10890
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV086
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the operation because the SupportAssist feature is disabled on iDRAC.
- Detailed Description
- The operation cannot be started because the SupportAssist feature is disabled on iDRAC.
- Recommended Response Action
- Enable the SupportAssist feature on the iDRAC by navigating to the SupportAssist page on the iDRAC GUI and retry the operation.
- Category
- Configuration (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 10890
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV087
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The arg1 Job arg2 is successfully created.
- Arguments
- arg1 = Job Name
- arg2 = Job Id
- Detailed Description
- The job identified in the message is successfully created.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV088
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist arg1 operation is successfully completed.
- Arguments
- arg1 = Operation Name
- Detailed Description
- The SupportAssist operation identified in the message is successfully completed.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV089
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist arg1 operation is partially completed.
- Arguments
- arg1 = Operation Name
- Detailed Description
- The SupportAssist operation identified in the message is partially completed.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV090
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist arg1 operation did not complete successfully.
- Arguments
- arg1 = Operation name
- Detailed Description
- The SupportAssist operation identified in the message did not complete successfully.
- Recommended Response Action
- Check the Lifecycle Logs for related errors and perform the recommended response actions for these error messages and then retry the operation.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV091
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to create the SupportAssist job for arg1.
- Arguments
- arg1 = Job name
- Detailed Description
- The SupportAssist job identified in the message cannot be created.
- Recommended Response Action
- Do the following: 1) If a job operation is already running, retry the operation after the existing job is completed. 2) If job count has reached maximum count supported (256 jobs for iDRAC9), reduce the job count by deleting one or more jobs. To delete all completed jobs using RACADM command line utility, type "racadm jobqueue delete --all" or using iDRAC GUI via Maintenance->Job Queue. Once jobs are deleted retry the operation. 3) If the issue persists, reset the iDRAC and then retry the operation. To reset the iDRAC using RACADM command line utility, type "racadm racreset" or using iDRAC GUI via Maintenance->Diagnostics->Reset iDRAC.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV092
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection arg1 is successfully exported to the arg2 network share.
- Arguments
- arg1 = file name
- arg2 = default or specified
- Detailed Description
- The SupportAssist Collection identified in the message is successfully exported to the network share.
- Recommended Response Action
- No response action required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV093
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection arg1 is successfully uploaded to SupportAssist server.
- Arguments
- arg1 = file name
- Detailed Description
- The SupportAssist Collection identified in the message is successfully uploaded to SupportAssist server.
- Recommended Response Action
- No response action required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV094
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to upload the SupportAssist Auto Collection to SupportAssist server because the iDRAC Service Module (iSM) is not running in the server operating system (OS).
- Detailed Description
- The SupportAssist Auto Collection could not be uploaded to SupportAssist server because iDRAC Service Module (iSM) service is not running in the server operating system (OS).
- Recommended Response Action
- 1) Make sure that compatible iDRAC Service Module (iSM) service is installed and running in server host operating system (OS). 2) Retry the operation. 3) If the issue persists, restart the iDRAC and server OS.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV095
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist End User License Agreement (EULA) is already accepted by the iDRAC user arg1 by using the iDRAC interface arg2.
- Arguments
- arg1 = user name
- arg2 = interface name
- Detailed Description
- The SupportAssist End User License Agreement (EULA) is already accepted by the iDRAC user <user name> by using the iDRAC interface <interface name>.
- Recommended Response Action
- No response action required.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV096
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection arg1 is successfully created.
- Arguments
- arg1 = file name
- Detailed Description
- The SupportAssist Collection file identified in the message is successfully created.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV097
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection is successfully exported to the local path.
- Detailed Description
- The SupportAssist Collection is successfully exported to the local path.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV098
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection operation is completed and the export operation is started.
- Detailed Description
- The SupportAssist Collection operation is completed and the export operation is started.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV099
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to save the SupportAssist Collection on iDRAC because the iDRAC partition is not available.
- Detailed Description
- The SupportAssist Collection cannot be saved on iDRAC because the iDRAC partition is not available.
- Recommended Response Action
- Retry the operation. If the issue persists, reset the iDRAC and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV100
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The iDRAC event arg1 is forwarded to the SupportAssist back-end server.
- Arguments
- arg1 = Message ID
- Detailed Description
- The iDRAC event identified in the message is forwarded to the SupportAssist back-end server.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV101
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection data is requested for iDRAC event arg1.
- Arguments
- arg1 = Message ID
- Detailed Description
- The SupportAssist Collection data is requested for iDRAC event identified in the message.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV102
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to present the iDRAC Service Module (iSM) installer to the host operating system because the Lifecycle Controller iSM update package is not installed.
- Detailed Description
- The iDRAC Service Module (iSM) installer cannot be presented to the host operating system because the Lifecycle Controller iSM update package is not installed.
- Recommended Response Action
- Install the Lifecycle Controller for iDRAC Service Module (iSM) and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV103
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Not presenting the iDRAC Service Module (iSM) installer to Host because the iSM installer version on iDRAC is same as iSM service version running in Host OS.
- Detailed Description
- Not presenting the iDRAC Service Module (iSM) installer to Host because the iSM installer version on iDRAC is same as iSM service version running in Host OS.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 8842
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV104
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist End User License Agreement (EULA) is not yet accepted.
- Detailed Description
- The SupportAssist End User License Agreement (EULA) is not yet accepted.
- Recommended Response Action
- Accept the EULA and retry the operation. To accept: 1) Run the Redfish URI: /redfish/v1/Dell/Managers/iDRAC.Embedded.1/DellLCService/Actions/DellLCService.SupportAssistAcceptEULA 2) At the RACADM CLI, run the command: racadm supportassist accepteula.
- Category
- Configuration (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 10891
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV105
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to detect the host network connection because the network connection in the host operating system is not available.
- Detailed Description
- Unable to detect the host network connection because the network connection in the host operating system is not available.
- Recommended Response Action
- Make sure the network connection in host operating system is available. If network connection requires proxy settings, enter the proxy settings in the iDRAC and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV106
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The Debug Logs are excluded from the SupportAssist collection because the Collection data is being filtered for personally identifiable information.
- Detailed Description
- The Debug Logs are excluded from the SupportAssist collection because Collection data is being filtered for personally identifiable information.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV107
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The Storage Logs are excluded from the SupportAssist collection because the Collection data is being filtered for personally identifiable information.
- Detailed Description
- The Storage Logs are excluded from the SupportAssist collection because the Collection data is being filtered for personally identifiable information.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV108
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist job arg1 is completed.
- Arguments
- arg1 = Job Id
- Detailed Description
- The SupportAssist job identified in the message is completed.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV109
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to export the SupportAssist Collection data because the network share information is not available.
- Detailed Description
- The SupportAssist Collection data cannot be exported because the network share information is not available.
- Recommended Response Action
- Make sure that either the default network share attributes are set, or enter the network share type, share name, IP address, user name, and password, and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV110
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to detect the host network connection because the SupportAssist back-end server is either down or is not responding to client requests.
- Detailed Description
- Unable to detect the host network connection because the SupportAssist back-end server is either down or is not responding to client requests.
- Recommended Response Action
- If the issue persists, retry the operation after some time as SupportAssist back-end server might be under maintenance.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV111
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The iDRAC is already registered with SupportAssist.
- Detailed Description
- The iDRAC is already registered with SupportAssist.
- Recommended Response Action
- No response action is required.
- Category
- Configuration (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 10891
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV112
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The Auto Collection schedule is not set for SupportAssist.
- Detailed Description
- The Auto Collection schedule is not set for SupportAssist.
- Recommended Response Action
- Do the following and retry the operation: 1) Make sure that the iDRAC is registered for SupportAssist. 2) Make sure that the Lifecyclecontroller is enabled on iDRAC. 3) Make sure that the SupportAssist feature is enabled on iDRAC, and Auto Collection schedule is set.
- Category
- Configuration (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 10891
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV113
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the export or upload operation because the SupportAssist Collection is not available on the iDRAC.
- Detailed Description
- The export or upload operation cannot be started because the SupportAssist Collection is not available on the iDRAC.
- Recommended Response Action
- Make sure that the SupportAssist Collection is available on iDRAC and retry the operation. To generate a SupportAssist Collection by using RACADM command line interface (CLI), enter "racadm supportassist collect".
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV114
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to upload the SupportAssist Collection because upload to SupportAssist server did not complete within the allocated time.
- Detailed Description
- The SupportAssist Collection was not uploaded because upload to SupportAssist server did not complete within the allocated time.
- Recommended Response Action
- Do the following: 1) Retry the operation. 2) If the issue persists, retry the operation after some time as SupportAssist back-end server might be under maintenance.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV115
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to upload the SupportAssist Collection because upload to SupportAssist server failed.
- Detailed Description
- The SupportAssist Collection was not uploaded because upload to SupportAssist server failed.
- Recommended Response Action
- Do the following: 1) Retry the operation. 2) If the issue persists, retry the operation after some time as SupportAssist back-end server might be under maintenance.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV116
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the operation because the parameter arg1 entered is not supported by the iDRAC 9.0 and later versions.
- Arguments
- arg1 = parameter name
- Detailed Description
- The operation cannot be started because the parameter specified in the message is not supported by the iDRAC 9.0 and later versions.
- Recommended Response Action
- Make sure that the parameter is supported by iDRAC and retry the operation. For more information, see the iDRAC Users Guide available on the support site.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV117
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to execute the scheduled SupportAssist Collection job as another SupportAssist job is running on the server.
- Detailed Description
- The scheduled SupportAssist Collection job was not executed as another SupportAssist job is running on the server.
- Recommended Response Action
- The next Auto SupportAssist Collection will be attempted at the subsequent schedule.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV118
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the SupportAssist operation because the Lifecycle Controller is not ready.
- Detailed Description
- The SupportAssist operation cannot be started because the Lifecycle Controller is not ready.
- Recommended Response Action
- Wait for the current operation to complete and Lifecycle Controller to be in ready state, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV119
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the SupportAssist operation because the Lifecycle Controller is in recovery mode.
- Detailed Description
- The SupportAssist operation cannot be started because the Lifecycle Controller is in recovery mode.
- Recommended Response Action
- Clear the Lifecycle Controller Recovery mode and retry the operation. To clear the Recovery mode: 1) Restart the server. When the company logo is displayed, press F2. 2) On the iDRAC Settings Page, select Lifecycle Controller Settings. 3) Update the Lifecycle Controller Setting to Enabled.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV120
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to upload the SupportAssist Collection to the SupportAssist server because the host network connection is not available.
- Detailed Description
- The SupportAssist Collection cannot be uploaded to the SupportAssist server because the host network connection is unavailable.
- Recommended Response Action
- Make sure that the host has network connection and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV121
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to complete the operation because the Operating System-Baseboard Management Controller Pass Through (OS-BMC PT) required for communication with iDRAC Service Module (iSM) is not enabled.
- Detailed Description
- The operation cannot be completed because the Operating System-Baseboard Management Controller Pass Through (OS-BMC PT) required for communication with iDRAC Service Module (iSM) is not enabled.
- Recommended Response Action
- Enable the Operating System-Baseboard Management Controller Pass Through (OS-BMC PT) and then retry the operation. To enable the OS-BMC PT using the RACADM command line utility, enter "racadm set idrac.os-bmc.AdminState Enabled".
- Category
- Configuration (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 10890
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV122
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the operation because the SupportAssist Host OS Proxy Configured setting is not enabled in iDRAC.
- Detailed Description
- The operation cannot be started because the SupportAssist Host OS Proxy Configured setting is not enabled in iDRAC.
- Recommended Response Action
- Enable the SupportAssist Host OS Proxy Configured setting in iDRAC, and then retry the operation. To enable the SupportAssist Host OS Proxy Configured setting by using the RACADM command line interface, enter "racadm set idrac.supportassist.HostOSProxyConfigured Yes".
- Category
- Configuration (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 10890
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV123
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the operation because the SupportAssist schedule based auto collections are not enabled in iDRAC.
- Detailed Description
- The operation cannot be started because the SupportAssist schedule based auto collections are not enabled in iDRAC.
- Recommended Response Action
- Enable the SupportAssist schedule based auto collections in iDRAC and then retry the operation. To enable the SupportAssist schedule based auto collections using the RACADM command line interface, enter "racadm supportassist autocollectscheduler create" with desired schedule.
- Category
- Configuration (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 10890
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV124
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The cached operating system (OS) and application data available in the iDRAC is included in the SupportAssist collection.
- Detailed Description
- The cached operating system (OS) and application data available in the iDRAC is included in the SupportAssist collection.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV125
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the SupportAssist operation because the Lifecycle Controller is in use.
- Detailed Description
- The SupportAssist operation cannot be started because the Lifecycle Controller is in use.
- Recommended Response Action
- Make sure all other Lifecycle Controller operations are finished and retry the operation. Using the iDRAC Web UI, select Maintenance -> Job Queue, check the job queue for unfinished jobs and wait for the jobs to finish before retrying the operation. Also, check whether there are update packages being executed in the server OS and wait for these operations to finish before retrying the operation. For remote web services API access, make sure that the GetRemoteServicesAPIStatus method returns Ready status, and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV126
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to retrieve the data from SupportAssist server because of an issue between iDRAC and SupportAssist server.
- Detailed Description
- The SupportAssist data cannot be retrieved from SupportAssist server because of an issue between iDRAC and SupportAssist server.
- Recommended Response Action
- Do the following: 1) Retry the operation. 2) If the issue persists, restart the iDRAC and server OS. 3) If the issue persists, retry the operation after some time as SupportAssist back-end server might be under maintenance.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV127
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to retrieve the SupportAssist registration contact and shipping information in iDRAC because data is either missing or corrupted.
- Detailed Description
- The SupportAssist registration contact and shipping information cannot be retrieved because data is either missing or corrupted.
- Recommended Response Action
- Do the following: 1) Retry the operation. 2) If the issue persists, Reset the iDRAC configuration and re-register the server for SupportAssist and then retry the operation. To reset the iDRAC configuration using the RACADM command line utility, enter "racadm racresetcfg". After resetting the iDRAC configuration, to re-register the server for SupportAssist using the RACADM command line utility, enter "racadm supportassist register".
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV128
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to start the SupportAssist operation because system is in Lockdown mode.
- Detailed Description
- The SupportAssist operation cannot be started because system is in Lockdown mode.
- Recommended Response Action
- Disable the Lockdown mode on the system and retry the operation. To disable the Lockdown mode on the system using the RACADM command line utility, enter "racadm set idrac.lockdown.SystemLockdownMode Enabled".
- Category
- Configuration (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 10890
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV129
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection operation is either fully or partially completed, and then exported to the local path.
- Detailed Description
- The SupportAssist Collection operation is either fully or partially completed, and then exported to the local path.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV130
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The iDRAC Service Module (iSM) running in Host Operating System (OS) is unable to allocate memory because of insufficient storage space in Host OS.
- Detailed Description
- The iDRAC Service Module (iSM) running in Host Operating System (OS) is unable to allocate memory because of insufficient storage space in Host OS.
- Recommended Response Action
- Make sure that there is storage space available in Host Operating System (OS) and then retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV131
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to complete the SupportAssist operation because of an unknown error in iDRAC.
- Detailed Description
- The SupportAssist operation cannot be completed because of an unknown error in iDRAC.
- Recommended Response Action
- Reset the iDRAC and retry the operation. To reset the iDRAC using the RACADM command line utility, enter "racadm racreset".
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV132
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to complete the SupportAssist operation within the allocated time.
- Detailed Description
- The SupportAssist operation did not complete within the allocated time.
- Recommended Response Action
- Reset the iDRAC and retry the operation. To reset the iDRAC using the RACADM command line utility, enter "racadm racreset".
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV133
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection operation is started by the server Operating System (OS) user arg1.
- Arguments
- arg1 = UserName
- Detailed Description
- The SupportAssist Collection operation is started by the server Operating System (OS) user identified in the message.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV134
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection requested by the server Operating System (OS) user arg1 is successfully created at arg2.
- Arguments
- arg1 = UserName
- arg2 = FilePath
- Detailed Description
- The SupportAssist Collection requested by the server Operating System (OS) user identified in the message is successfully created.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV135
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The filtered Operating System (OS) and Application Data collection is not supported on the OS installed on the server.
- Detailed Description
- The filtered Operating System (OS) and Application Data collection is not supported on the OS installed on the server.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV136
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The native Operating System (OS) Application Data Collection does not support collection of requested OS Data.
- Detailed Description
- The native Operating System (OS) Application Data Collection does not support collection of requested OS Data.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV137
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The antivirus scan operation is successfully completed and the SupportAssist Collection arg1 is available in the SupportAssist Server.
- Arguments
- arg1 = file name
- Detailed Description
- The antivirus scan operation is successfully completed and the SupportAssist Collection identified in the message is available in the SupportAssist Server.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV138
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection arg1 is removed from the SupportAssist Server because the antivirus scan operation on the collection is unsuccessful.
- Arguments
- arg1 = file name
- Detailed Description
- The SupportAssist Collection identified in the message is removed from the SupportAssist Server because the antivirus scan operation on the Collection is unsuccessful.
- Recommended Response Action
- Make sure that the Collection is not infected by the Virus and retry uploading the Collection to the SupportAssist server.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV139
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection arg1 is not available in the SupportAssist Server because the File Retrieval Service is not reachable.
- Arguments
- arg1 = file name
- Detailed Description
- The SupportAssist Collection identified in the message is not available in the SupportAssist Server because the File Retrieval Service is not reachable.
- Recommended Response Action
- Retry the operation after some time because the SupportAssist File Retrieval Service might be under planned maintenance.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV140
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to complete the SupportAssist operation because there is insufficient space on the specified network share.
- Detailed Description
- The SupportAssist operation did not complete because there is insufficient space on the specified network share.
- Recommended Response Action
- Make sure that the network share has space available and retry the operation.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV141
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to create the SupportAssist Collection archive (.zip) on iDRAC because either the Collection files or iDRAC partition is not accessible.
- Detailed Description
- The SupportAssist Collection archive (.zip) cannot be created on iDRAC because either the Collection files or iDRAC partition is not accessible.
- Recommended Response Action
- Retry the operation. If the issue persists, reset the iDRAC and retry the operation. To reset the iDRAC using the RACADM command line utility, enter "racadm racreset".
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV142
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to collect Chassis Management Controller/Management Module (CMC/MM) logs because iDRAC is not able to retrieve the Systems service tag.
- Detailed Description
- Unable to collect Chassis Management Controller/Management Module (CMC/MM) logs because iDRAC is not able to retrieve the Systems service tag.
- Recommended Response Action
- If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV143
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to export the SupportAssist Collection to default network share because of an unknown issue in iDRAC.
- Detailed Description
- Unable to export the SupportAssist Collection to default network share because of an unknown issue in iDRAC.
- Recommended Response Action
- Reset the iDRAC and then retry the operation. To reset the iDRAC using the RACADM command line utility, enter "racadm racreset".
- Category
- System Health (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 2699
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV144
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Management Module logs collection operation did not complete successfully.
- Detailed Description
- The SupportAssist Management Module logs collection operation did not complete successfully.
- Recommended Response Action
- 1) Retry the operation after a few minutes. 2) Reset Management Module (MM) and then retry the operation. 3) If the issue persists, contact your service provider.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- No alerts are applicable for this message
SRV145
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection operation for arg1 Logs is started.
- Arguments
- arg1 = type
- Detailed Description
- The SupportAssist Collection operation for Logs type identified in the message is started.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV146
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection operation for arg1 Logs is successfully completed.
- Arguments
- arg1 = type
- Detailed Description
- The SupportAssist Collection operation for Logs type identified in the message is successfully completed.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV147
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to complete the SupportAssist Collection operation for arg1 Logs because arg2.
- Arguments
- arg1 = type
- arg2 = reason
- Detailed Description
- The SupportAssist Collection operation for Logs type cannot be completed because of the reason identified in the message.
- Recommended Response Action
- No response action is required.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV148
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist Collection operation for arg1 Logs is cancelled.
- Arguments
- arg1 = type
- Detailed Description
- The SupportAssist Collection operation for Logs type identified in the message is cancelled.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV149
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist OS and Application data collection for VMware ESXi OS feature is not supported on this platform.
- Detailed Description
- The SupportAssist OS and Application data collection for VMware ESXi OS feature is not supported on this platform.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV150
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The End User License Agreement (EULA) of SupportAssist is not accepted because the iDRAC username arg1 entered is not valid or does not have sufficient privileges.
- Arguments
- arg1 = user name
- Detailed Description
- The End User License Agreement (EULA) of SupportAssist is not accepted because the iDRAC username entered is not valid or does not have sufficient privileges.
- Recommended Response Action
- Make sure that the iDRAC user name specified is valid and has sufficient privileges, and then retry the operation.
- Category
- Configuration (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 10890
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV151
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The iDRAC client credentials embedded within iDRAC Service Module (iSM) for communicating with SupportAssist server has expired.
- Detailed Description
- The iDRAC client credentials embedded within iDRAC Service Module (iSM) for communicating with SupportAssist server has expired. The embedded SupportAssist will not anymore monitor the server for fault management.
- Recommended Response Action
- Obtain a valid and latest version of iSM and upgrade the iSM on the host OS.
- Category
- System Health (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 2698
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV152
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to expose the Operating System (OS) Collector to the host OS because the default mount-point available for mounting the USB device might be of read-only type.
- Detailed Description
- The Operating System (OS) Collector cannot be exposed to the host OS because the default mount-point available for mounting the USB device might be of read-only type.
- Recommended Response Action
- Make sure that the default mount-points available for mounting the USB devices are not already mounted as read-only ones.
- Category
- Configuration (SRV = Support Assist)
- Severity
- Critical
- Trap/EventID
- 10889
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV153
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist End User License Agreement (EULA) is accepted by the Operating System (OS) user arg1 by using the OS interface arg2.
- Arguments
- arg1 = user name
- arg2 = interface name
- Detailed Description
- The SupportAssist End User License Agreement (EULA) is accepted by the Operating System (OS) user using the OS interface identified in the message.
- Recommended Response Action
- No response action isrequired.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV154
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to connect to the proxy server because the proxy port number arg1 entered is not supported by iDRAC Service Module (iSM).
- Arguments
- arg1 = port number
- Detailed Description
- Unable to connect to the proxy server because the proxy port number entered is not supported by iDRAC Service Module (iSM).
- Recommended Response Action
- Make sure to configure a proxy port that is supported by iDRAC Service Module. To view a list of supported proxy ports, see the iDRAC Service Module Users Guide available on the support site.
- Category
- Configuration (SRV = Support Assist)
- Severity
- Warning
- Trap/EventID
- 10890
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV155
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The iDRAC Service Module (iSM) is running in the Limited Functionality Mode because either the OS-to-BMC Passthrough feature in iDRAC is disabled or the USBNIC interface on the host OS does not have a configured IP address.
- Detailed Description
- The iDRAC Service Module (iSM) is running in the Limited Functionality Mode because either the OS-to-BMC Passthrough feature in iDRAC is disabled or the USBNIC interface on the host OS does not have a configured IP address. Therefore, some features are currently unavailable.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV156
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to arg1 because the SupportAssist registration, uploading collection, and event or schedule-based collections are no longer supported on iDRAC 7.00.00.00 and later versions.
- Arguments
- arg1 = operation_name
- Detailed Description
- The operation cannot be completed because the SupportAssist registration, uploading collection, and event or schedule-based collections are no longer supported on iDRAC 7.00.00.00 and later versions. Use either Open Manage Enterprise or Secure Connect Gateway products for this operation. More information here http://www.dell.com/idracmanuals.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV157
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist GPU Debug Logs collection operation is started.
- Detailed Description
- The SupportAssist GPU Debug Logs collection operation is started.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV158
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist GPU Debug Logs collection operation is completed.
- Detailed Description
- The SupportAssist GPU Debug Logs collection operation is completed.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV159
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The GPU Debug Logs are excluded from the SupportAssist Collection because the Collection Data option was selected to remove personally identifiable information.
- Detailed Description
- The GPU Debug Logs are excluded from the SupportAssist Collection because the Collection Data option was selected to remove personally identifiable information.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV160
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The SupportAssist GPU Debug Logs collection operation is cancelled.
- Detailed Description
- The SupportAssist GPU Debug Logs collection operation is cancelled.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV161
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The collection of Graphic Processing Unit (GPU) logs is not applicable with other configurable options.
- Detailed Description
- The collection of Graphic Processing Unit (GPU) logs is not applicable with other configurable options.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV162
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- The Graphic Processing Unit (GPU) Logs collection is not supported on the current server model.
- Detailed Description
- The Graphic Processing Unit (GPU) Logs collection is not supported on the current server model.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV163
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- Unable to copy the Graphics Processing Unit (GPU) Collector Log file because the size of the compressed file collected by GPU Collector has exceeded the 30 MB limit.
- Detailed Description
- The GPU Collector Log file data cannot be copied because the size of the compressed file collected by GPU Collector has exceeded the 30 MB limit.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Trap/EventID
- 8843
- Redfish Event Type
- Alert
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV164
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- While collecting the Technical Support Report (TSR), an issue is detected in accessing one or more files.
- Detailed Description
- While collecting the Technical Support Report (TSR), an issue is detected in accessing one or more files.
- Recommended Response Action
- No response action is required.
- Category
- Audit (SRV = Support Assist)
- Severity
- Informational
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
SRV165
NOTE: Event or Alert types that are enabled by default are identified using an asterisk (*) symbol in the
Applicable Event or Alert Types section.
- Message
- iDRAC is unable to collect the Graphics Processing Unit (GPU) debug log data because of an invalid response from the GPU Baseboard.
- Detailed Description
- iDRAC is unable to collect the Graphics Processing Unit (GPU) debug log data because of an invalid response from the GPU Baseboard.
- Recommended Response Action
- Retry SupportAssist collection and select the GPU Debug Log option. If the issue persists, Collect a SupportAssist collection (TSR) report using iDRAC. Visit https://www.dell.com/support/incidents-online/contactus/dynamic to use the Virtual Assistant to analyze the collection and recommend a resolution.
- Category
- Audit (SRV = Support Assist)
- Severity
- Warning
- Redfish Event Type
- Not Applicable
- Applicable Event or Alert Types
- iDRAC—Filter Visibility, Remote System Log, Redfish Eventing*, LC Log*
- Applicable Event or Alert Types
- CMC—Not Applicable
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