Inspiron 24 5420 All-in-One Owner's Manual

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System-diagnostic lights

This section lists the system-diagnostic lights of your Inspiron 24 5420 All-in-One.

Table 1. System-diagnostic lightsThe following table provides the system-diagnostic lights of your Inspiron 24 5420 All-in-One.
Blinking pattern		Problem description	Suggested resolution
Amber	White	Problem description	Suggested resolution
1	1	TPM detection failure	Replace the system board.
1	2	Unrecoverable SPI Flash Failure	Replace the system board.
1	5	EC unable to program i-Fuse	Replace the system board.
1	6	Generic catch-all for ungraceful EC code flow errors	Disconnect all power source (AC, battery, coin cell) and drain flea power by pressing and holding down power button for 3~5 seconds.
2	1	CPU failure	Run the Dell Support Assist/Dell Diagnostics tool. If problem persists, replace the system board.
2	2	System board failure (included BIOS corruption or ROM error)	Flash latest BIOS version If problem persists, replace the system board.
2	3	No memory/RAM detected	Confirm that the memory module is installed properly. If problem persists, replace the memory module.
2	4	Memory/RAM failure	Reset and swap memory modules among the slots. If problem persists, replace the memory module.
2	5	Invalid memory installed	Reset and swap memory modules among the slots. If problem persists, replace the memory module.
2	6	System board/Chipset Error	Replace the system board.
2	7	LCD failure (SBIOS message)	Replace the LCD module.
2	8	LCD failure (EC detection of power rail failure)	Replace the system board.
3	1	CMOS battery failure	Reset the main battery connection. If problem persists, replace the main battery.
3	2	PCI or Video card/chip failure	Replace the system board.
3	3	BIOS Recovery image not found	Flash latest BIOS version If problem persists, replace the system board.
3	4	BIOS Recovery image found but invalid	Flash latest BIOS version If problem persists, replace the system board.
3	5	Power rail failure	Replace the system board.
3	6	Flash corruption detected by SBIOS.	Press power button for over 25 seconds to do RTC reset. If problem persists, replace the system board. Disconnect all power source (AC, battery, coin cell) and drain flea power by pressing and holding down power button 3~5 seconds to ensure all power are drained. Run "BIOS recovery from USB", and the instructions are in the website Dell support. If problem persists, replace the system board.
3	7	Timeout waiting on ME to reply to HECI message.	Replace the system board.
4	1	Memory DIMM power rail failure	Replace the system board.
4	2	CPU power cable connection issue	Replace the system board.

NOTE:Blinking pattern 3-3-3 on Lock LED (Caps-Lock or Num-Lock), Power button LED (without Fingerprint reader), and Diagnostic LED indicates failure to provide input during LCD panel test on the "Dell SupportAssist Pre-boot System Performance Check" diagnostics.