- Notes, cautions, and warnings
- Tablet features
- Setting up your tablet
- Using your tablet
- Keyboards and Pens
- Entering BIOS setup program
- Specifications
- Troubleshooting
- Getting help
- Contacting Dell
- Locating your Service Tag and Express Service Code
Problems | Possible causes | Possible solutions |
Battery does not charge | The cable connections may be loose. |
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The tablet's temperature is below 0°C (32°F) or higher than 35°C (95°F). | Charge the battery in an ambient temperature between 0°C to 35°C (32°F to 95°F). | |
The battery or power adapter is damaged. | Contact Dell. See Contacting Dell. | |
Battery does not charge when the battery charge is at 95% to 99% | The battery is in maintenance mode to prolong battery life. |
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Battery drains quickly even when the tablet is in standby mode | If the tablet is not in the range of a network it can connect to, the tablet continues to try to locate a base station and drains the battery. |
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Battery charge values are not accurate | Charge the tablet until the battery is fully charged and then use the tablet until the battery drains completely and the tablet turns off. This recalibrates the battery charge value. | |
Battery is fully charged (battery charge is at 100%) but the battery-charging status light is on |