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Dell Mobile Connect 3.x for iOS User's Guide

PDF

Contacts

Unable to search a contact by the phone number

Dell Mobile Connect only supports search by name.

Unable to see contacts list in the Contacts tab

Possible causes
  • You have not given permission to share contacts during the initial setup.
  • Sync Contacts is not enabled.
Suggested steps—Try any of the following methods:
  • Dell Mobile Connect does not show contacts that are saved on the SIM card. This feature is not supported.
  • Ensure that Sync Contacts is enabled and Phone favorites, Phone recents, and All contacts are selected.
  • Ensure that the iPhone and the computer are connected. Go to Bluetooth settings on your iPhone and click or tap the icon next to your computer's name and turn on the access for contacts. On the Dell Mobile Connect windows application, move out of the Contacts tab and back in to refresh messages.
  • If you cannot use other features, uninstall and reinstall the mobile app to initiate the setup process.

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