Dell Open Server Manager built on OpenBMC™ 3.0.2 User's Guide

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SupportAssist

Open Server Manager helps you generate a SupportAssist collection that is known as Technical Support Report (TSR) of the server and then export the collection to a location on the local management station.

To generate the SupportAssist collection manually:
  1. On the Event log page of the UI, in the SupportAssist section, select the log type as TSR Full, TSR PII Removed, Inventory Full, , or Inventory PII Removed. By default, TSR Full logs are collected if you do not select any log type and run export log.
  2. Click Export Log . A message is displayed indicating that Log Collection Started. You must wait till the log collection is completed.
  3. After the log collection is completed, SupportAssist Download Ready dialog box appears.
  4. Click Download. When prompted, you can either open the SupportAssist.zip file or save it locally. If you select Save, you can save the file in any location.

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