Dell EMC OpenManage Enterprise SupportAssist Version 1.0 User's Guide

View and update device group information

1. From the OpenManage Enterprise menu, click Devices.
2. In the left pane, in the PLUGIN GROUPS section, expand the SupportAssist category.
3. Click the three vertical ellipses next to the device group.
4. From the list, click Edit SupportAssist Group.
   The Create/Edit SupportAssist Group dialog box is displayed.
5. On the General page, edit the group name and a description for the group, and click Next.
6. On the Group Contact page, perform the following steps:
   1. Select Contact Details.
   2. Select the Primary option and edit the following primary contact details:
      NOTE: If the primary and secondary contact information is same as the contact details, click copy contact details.
      1. Type your first name, last name, phone number, alternate phone number, and email address in the appropriate fields.
      2. Select the preferred contact method, preferred contact hours, and time zone.
   3. Optionally, select the Secondary option and edit the following secondary contact details:
      1. Type your first name, last name, phone number, alternate phone number, and email address in the appropriate fields.
      2. Select the preferred contact method, preferred contact hours, and time zone.
7. Optionally, on the Expedited Dispatch (Optional) page, perform the following and click Next:
   1. If you want Dell EMC to automatically ship the replacement parts for your servers, select I want Dell EMC to expedite dispatch of the replacement parts.
   2. On the Shipping Details page, enter the primary and secondary shipping contact details, shipping address, and then click Next.
   NOTE: If the primary shipping contact details are same as the group contact information, click copy contact details
8. On the Devices page, perform the following steps:
   1. Click Device(s) Selected.
   2. In the All Devices dialog box, add or remove devices from the device group, and then click Add Selected.
   To filter the devices, click Advanced Filters and select or enter data in the filter boxes. You can filter the devices by Health State, Power State, Connection State, Name, IP Address, Service Tag, Model, and Type. To disable the filter, click Clear All Filters.
   To view the devices added to the group, click the All Selected Devices tab. The number suffixed to the All Selected Devices <number> tab title indicates the number of devices in the group.
9. Click Finish.