Dell EMC OpenManage Essentials Version 2.5 User's Guide

Troubleshooting Map View

Question: Why is the Map View feature not available?

Answer: The Map View feature is available only if you have discovered any PowerEdge VRTX CMC or PowerEdge FX2/FX2s devices with an Enterprise license, using the WS-Man protocol. If the device with an Enterprise license is discovered using the SNMP protocol, the Map View feature is not available. Rediscovering the device using the WS-Man protocol is required, if the Map View tab is not displayed in the device details portal for a licensed device.

Question: Why am I unable to add a particular device on the map?

Answer: Only PowerEdge VRTX and PowerEdge FX2/FX2s devices with an Enterprise license can be added to the map.

Question: The map does not load with the MapQuest or Bing map provider. What should I do?

Answer: This indicates a problem with the Internet connectivity.
  • Verify if you are able to connect to the Internet through the browser.
  • If the system connects to the Internet through the proxy:
    • For MapQuest map provider — Configure the proxy settings in the OpenManage Essentials Settings > General Settings page.
    • For Bing map provider — Verify if you configured the proxy server settings in Internet Explorer.
  • Verify if you are able to access the MapQuest website.

Question: Why is the map loading slowly?

Answer: The map may load slowly as it requires more network bandwidth and graphic processing capability compared to normal browsing. Constant zooming and panning on the map may also slow the loading of the map.

Question: Why I am unable to locate an address using the search bar or Edit Device Locations dialog box?

Answer: There may be a problem with your Internet connection or the map provider may not be able to resolve the address.
  • Verify if the valid map provider key is entered in the Map Settings.
  • Verify if you are able to connect to the Internet through the browser.
  • If the system connects to the Internet through the proxy:
    • For MapQuest map provider — Configure the proxy settings in the OpenManage Essentials Settings > General Settings page.
    • For Bing map provider — Verify if you configured the proxy server settings in Internet Explorer.
  • Try to provide a variation of the address you provided. You can try providing a complete address. Abbreviations such as state, country, airport code, may have an unexpected result.

Question: Why cannot I use one map provider on the Home portal and another on the Devices portal?

Answer: The Map View available through the Home portal and the Devices portal are synchronized. Changes to the Settings or device locations on the Map View are affected on both the portals.

Question: How can I enhance the Map View experience?

Answer: Improving the network bandwidth accelerates the loading of the map. A more powerful graphic card enables faster zooming and panning capability. When using the MapQuest provider, the map is rendered better if OpenManage Essentials is launched on the management server.


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