Dell EMC OpenManage Essentials Version 2.5 User's Guide

Troubleshooting OpenManage Mobile

If OpenManage Essentials is unable to register with the Message Forwarding Service or successfully forward notifications, the following resolutions are available:
Table 1. Troubleshooting OpenManage Mobile . The following table provides information about the resolutions, if the OpenManage Essentials is unable to register with the Message Forwarding Service or successfully forward notifications.
Problem Reason Resolution
OpenManage Essentials is unable to connect to the Dell Message Forwarding Service. [Code 1001/1002] Outbound Internet (HTTPS) connectivity is lost.

Using a web browser, determine if outbound Internet connectivity is available.

If connectivity is lost, perform standard network troubleshooting steps:
  • Verify if the network cables are connected.
  • Verify the IP address and DNS server settings.
  • Verify if the firewall is configured to allow outbound traffic.
  • Verify if the ISP network is operating normally.
Proxy settings are incorrect. Set proxy host, port, username, and password as required. For more information, see “Proxy Settings” in General Settings .
Message Forwarding Service is temporarily unavailable. Wait for the service to become available.
The Message Forwarding Service is unable to connect to a device platform notification service. [Code 100-105, 200-202, 211-212] The platform provider service is temporarily unavailable to the Message Forwarding Service. Wait for the service to become available.
The device communication token is no longer registered with the platform provider service. [Code 203] The OpenManage Mobile application has been updated, restored, uninstalled, or the device operating system has been upgraded or restored.

Reinstall OpenManage Mobile on the device or follow the OpenManage Mobile troubleshooting procedures specified in the OpenManage Mobile User’s Guide and reconnect the device to OpenManage Essentials.

If the device is no longer connected to OpenManage Essentials, remove the subscriber.

The OpenManage Essentials registration is being rejected by the Message Forwarding Service. [Code 154] An obsolete version of OpenManage Essentials is being used. Upgrade to a newer version of OpenManage Essentials.

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